CQC report explained · a residential care home
What the CQC found at Langley Park Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, safe recruitment, effective medicines management and suitable infection control arrangements.
- Effective?
- Good
- Staff had suitable training and supported people with food, drink and healthcare needs. Care was provided with consent and in line with mental capacity requirements.
- Caring?
- Good
- People and relatives said staff were kind and respectful. Staff supported people's choices, privacy, dignity, independence and relationships.
- Responsive?
- Good
- Care plans were personalised, up to date and reviewed regularly. People were supported with their routines, communication, activities and contact with others.
- Well-led?
- Good
- Inspectors found a positive culture and effective quality checks. People, relatives and staff were consulted, and suggestions were followed up.
What inspectors found, June 2022
Langley Park Care Home was rated Good; inspectors found safe, kind and personalised care with effective management.
Inspectors visited the home without warning on 6 and 26 April 2022. They spoke with people living there, relatives and staff, and reviewed care plans, medicine records, recruitment files and management records. They also checked infection control arrangements.
The home supported 45 people aged 65 and over, with space for 46. Inspectors found enough staff, safe recruitment, effective medicines management and good infection control. The home was clean and tidy, and improvements to the décor had been made, with more planned.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People and relatives described kind care, good relationships with staff and a welcoming atmosphere. The home had a positive culture, personalised care and systems for checking and improving quality.
Safe staffing and medicines
There were enough staff to meet people's needs, including during a COVID-19 outbreak. Medicine records and stocks checked by inspectors were accurate.
“We checked records and actual medicine stocks and found balances to be correct.” from the report
Kind and respectful care
People described staff as kind and respectful. Inspectors saw relaxed interactions and staff supporting people who were anxious.
“People told us staff were respectful and kind, and the standard of care was high.” from the report
Personalised support
Care plans included people's needs, interests and preferred routines. Staff knew people well and supported them to make choices.
“People's care plans contained information about their previous occupations, interests and lifestyle choices.” from the report
Positive management
The home had an effective system for checking quality and making improvements. People, relatives and staff were regularly asked for their views.
“Quality assurance systems were effective in identifying and generating improvements within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01What décor improvements are still planned, and when will they be completed?
- 02How will you maintain enough staff if there is another COVID-19 outbreak or staff need to self-isolate?
- 03How are residents' care plans and risk assessments reviewed when their needs or preferences change?
- 04What activities and trips are currently available for residents with different interests and abilities?
- 05How can residents and relatives raise concerns or give feedback, and what changes have been made in response?
This was an unannounced inspection covering all five areas of quality, including infection prevention and control; it was the first inspection under the current provider. This explanation was written from the published report of 29 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors found strong infection prevention arrangements during a recent COVID-19 outbreak.
This was an announced, targeted inspection on 3 December 2020. It focused on infection prevention and control because the home had a recent coronavirus outbreak.
Inspectors were assured that the home had suitable PPE, cleaning, testing, visitor checks and arrangements for social distancing. Staff had training and their use of PPE and hand hygiene was monitored.
The home supported residents' social and emotional wellbeing during restrictions. Staff helped residents keep in touch with relatives using technology and regular contact.
The home was inspected but not rated. This means the visit did not provide a new overall quality rating or ratings for most areas of care.
PPE and staff training
Staff had training in PPE, hand hygiene and related procedures. Their practice was checked to make sure procedures were followed correctly.
“Staff had undertaken training in putting on and taking off personal protective equipment (PPE), hand hygiene and other relevant training.” from the report
Clean environment
The home carried out extra cleaning, including frequent cleaning of surfaces that people often touched. Domestic staff maintained high standards of cleanliness.
“Additional cleaning of all areas and frequent touch surfaces was being carried out.” from the report
Visitor safety
There was a clear visitor process involving symptom screening, temperature checks, PPE and contact details. Plans were in place to manage visits safely when they restarted.
“There was a clear process for visitors, which included screening for symptoms of acute respiratory infection, a temperature check and the wearing of PPE.” from the report
Contact with relatives
Staff supported residents' emotional wellbeing and helped them keep in touch with relatives through technology and regular contact.
“People and their relatives were supported to keep in contact using a range of technology and through regular contact from the manager and staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How are PPE use, hand hygiene and staff practice monitored now?
- 02How are visits currently arranged, and what checks or protective equipment are required?
- 03How does the home manage testing and new admissions during an infection outbreak?
- 04How will residents keep in contact with relatives if visiting is restricted?
- 05What are the home's current arrangements for cleaning frequently touched surfaces?
This was a targeted inspection of infection prevention and control during a COVID-19 outbreak; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 15 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Langley Park Care Home
4 rated inspections over 7 years: the service has held its Good rating throughout.
- June 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020Inspected but not ratedSafe: Inspected but not rated
- April 2020Gooddown from OutstandingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- June 2020
Registered with the Care Quality Commission on 1 June 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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47 live-in carers within about an hour of County Durham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.