CQC report explained · a residential care home
What the CQC found at Lane House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People's risks were assessed and managed, and inspectors found enough staff to meet people's needs. Medicines, infection control, recruitment and incident reviews were also found to be managed safely.
- Effective?
- Good
- Staff had the training and knowledge needed to support people. People's dietary needs and healthcare needs were met, and consent and best-interest decisions were managed in line with the law.
- Caring?
- Good
- Staff treated people with kindness, compassion, dignity and respect. People and relatives were positive about the care, and people were involved in decisions about their support.
- Responsive?
- Good
- Care plans reflected people's likes, dislikes and choices. Activities, communication support, contact with relatives, complaints arrangements and end-of-life care planning were in place.
- Well-led?
- Good
- The interim manager was described as approachable and was supporting staff through a period of change. Governance systems were in place, although the report says some audits needed improvement.
What inspectors found, September 2023
Lane House Residential Care Home rated Good; inspectors found safe, kind and personalised care, with some management systems still being improved.
This was an unannounced inspection on 27 and 28 July 2023. One inspector and an Expert by Experience spoke with 12 people, 3 relatives and 9 staff. They observed care and reviewed care, medicines, recruitment and management records.
Inspectors found enough suitably trained staff, safe risk management and safe medicines systems. People had suitable food and access to healthcare. Staff were kind, respected privacy and supported people's choices. Care was personalised, activities were available and relatives could raise concerns.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Its previous overall rating was Requires Improvement, published on 24 January 2018. The report says the service will continue to be monitored through information received by the CQC.
People felt safe
People told inspectors they felt safe and happy. Inspectors found that risks were assessed, staffing was sufficient and medicines were managed safely.
“Yes, I feel safe. Staff are caring and will get you anything you need” from the report
Personalised support
Care plans included people's likes, dislikes, routines and choices. Staff knew people's needs and used the plans to guide their support.
“Care plans reflected people's likes, dislikes, and choices.” from the report
Activities and relationships
The home had two activity coordinators and encouraged people to stay in touch with relatives and maintain positive relationships.
“There was a programme of activities, led by two activity coordinators which promoted the overall wellbeing of people.” from the report
Audits still being improved
needs fixingThe interim manager acknowledged that some audits needed to improve. The report says actions had already been taken, but families may want to ask what remains to be completed.
“It was acknowledged by the interim manager some of these audits needed improving and actions had already been taken to address this.” from the report
- 01What improvements have been made to the audits that inspectors said needed improving?
- 02Who is currently responsible for the home while the interim manager is in place?
- 03How will the home make sure people can share their views through the planned resident meetings?
- 04How are equality assessments being developed so people can express their diverse needs?
- 05How are activities matched to each resident's interests, needs and communication abilities?
This unannounced inspection looked at all five key questions and included checks of infection prevention and control, care records, medicines, staffing and management systems. This explanation was written from the published report of 2 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
Rated Good; inspectors found safe, kind and personalised care, with a new manager still registering.
This was an unannounced inspection on 22 November 2017. Inspectors spoke with people living at the home, relatives and staff. They observed care, checked five care plans and reviewed recruitment and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines, good infection control and suitable support for people's health and nutrition.
People were treated with kindness and respect. Staff knew people's preferences, supported choices and offered activities. The previous rating was Good, and the home remained Good at this inspection. A new manager was in post and had started the registration process because the previous registered manager had left.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs safely. Medicines were administered as prescribed and records were checked.
“There were enough staff to ensure that people's needs were met safely.” from the report
Kind and respectful care
People had positive relationships with staff. Their privacy, dignity, independence and choices were respected.
“People had caring, kind supportive relationships with the staff who supported them.” from the report
Personalised support
Staff knew people well and used care plans to guide individual support. Activities and communication were adapted to people's interests and needs.
“People were supported by staff who knew them well and understood their preferences.” from the report
Learning from accidents
The home reviewed falls and looked for patterns so it could reduce future risks.
“Lessons were learnt from accidents or mistakes and actions taken to reduce the risk.” from the report
Change in registered manager
minorThere was no registered manager in post because the previous manager had recently left. A new manager was in post and had begun the registration process.
“There was not a registered manager in post because they had recently left.” from the report
- 01How is the new manager's registration progressing, and who is providing leadership support while it is completed?
- 02How do you assess staffing levels for people whose needs change or who need more help?
- 03How are falls reviewed, and what changes would be made if my relative had a fall?
- 04How are care plans updated when a person's health, communication or preferences change?
- 05How do you make sure medicines, including pain relief when needed, are given and recorded safely?
This was an unannounced comprehensive inspection covering the overall service, including both the premises and the care provided, with all five ratings assessed. This explanation was written from the published report of 24 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lane House Residential Care Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- September 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Lane House Residential Care Home →
- January 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Lane House Residential Care Home →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 17 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
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