CQC report explained · a residential care home
What the CQC found at Landscore House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe and that there were enough staff. Inspectors found safe medicines practices, suitable risk assessments, secure premises and effective infection control systems.
- Effective?
- Good
- Staff had the skills and training needed to support people. Staff monitored healthcare, sought professional advice when needed and supported people's nutrition and choices.
- Caring?
- Good
- Inspectors saw staff being kind, caring and patient. People were involved in decisions, and their privacy, dignity and independence were respected.
- Responsive?
- Good
- Care plans reflected people's histories, preferences and communication needs. People were offered activities, outings and support that matched their interests.
- Well-led?
- Good
- People and staff described the management as open and approachable. Audits and feedback systems were used to monitor care and identify improvements.
What inspectors found, May 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas remaining Good.
Inspectors visited the home without warning on 20 April 2018. They spoke with all 13 people living there, relatives, staff, a visiting health professional and the management team. They reviewed care plans, medicines records, staff files, training records and quality checks.
People told inspectors they felt safe and that there were enough staff. Medicines were stored securely and given as prescribed. Staff supported people's health, nutrition, choices and independence. The home was clean, and equipment and premises were checked.
Inspectors saw staff being kind, patient and respectful. Care plans were personalised and reviewed when people's needs changed. People could raise concerns with the provider or registered manager. The overall rating was Good, and all five question areas remained Good, as they had at the previous inspection in January 2016.
Kind and respectful care
Inspectors observed warm, patient interactions. Staff knew people well and supported them at their own pace.
“Throughout our inspection, we saw interactions between people and staff were extremely kind and caring.” from the report
Safe staffing and medicines
People said staff were available when needed. Inspectors found medicines were stored securely and given as prescribed.
“People received their medicines safely. Medicines were stored securely.” from the report
Personalised support
Care plans included people's backgrounds, preferences and routines. They were reviewed monthly or when needs changed.
“We saw care plans were personalised to each individual.” from the report
Strong monitoring
The provider and registered manager used audits, feedback and direct observation of care to monitor the service.
“There were effective quality assurance systems in place. There were regular audits of the premises and care practices.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that medicines are still being given safely and recorded correctly?
- 02How often will my relative's care plan be reviewed, and how will you involve them in changes?
- 03What training do staff have for my relative's particular health or communication needs?
- 04What activities and outings would be suitable for my relative's interests and abilities?
- 05How can my relative or our family raise a concern with the provider or registered manager?
This was an unannounced inspection covering all five CQC questions, and the report says all five ratings remained Good. This explanation was written from the published report of 22 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Landscore House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.