CQC report explained · a residential care home
What the CQC found at Lammas House Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found medicines were managed and administered safely, risks were assessed, the home was clean and well maintained, and there were enough staff. This had improved from the previous inspection, when safe required improvement.
- Effective?
- Good
- Staff had regular training and support. People's nutrition and access to health professionals were well managed, and the principles of the Mental Capacity Act were followed.
- Caring?
- Outstanding
- Staff were extremely kind and compassionate. They knew people's preferences well, protected their dignity and supported their independence and emotional needs.
- Responsive?
- Good
- Care was personalised and updated when people's needs changed. Activities, communication support, complaints handling and end of life care were all described positively.
- Well-led?
- Outstanding
- The home had open leadership, strong staff support and effective checks to identify and address improvements. People, relatives, staff and visiting professionals were involved in the running and development of the home.
What inspectors found, January 2019
Rated Outstanding overall; inspectors found exceptional kindness and leadership, with safe, effective and responsive care rated Good.
The inspection was comprehensive and unannounced. It took place on 5 December 2018. The inspector spoke with people, relatives, staff and health professionals, and checked care records, medicines, safety records, meetings and activities.
Inspectors found that people were safe, their medicines were managed properly, and there were enough staff. Staff had suitable training and worked with health professionals. People received very kind and respectful care, with their independence, choices and personal interests supported.
The home was rated Outstanding overall. Caring and well-led were rated Outstanding. Safe, effective and responsive were rated Good. Compared with the previous inspection in January 2016, safe had improved from Requires improvement to Good, while caring and well-led had improved to Outstanding.
Kind and respectful care
Inspectors found staff were exceptionally kind, compassionate and respectful. They supported people's emotional needs and helped them remain independent.
“People received care from a staff group who were extremely kind and dedicated to meeting people's needs.” from the report
Personalised support
Staff knew people's histories, likes and dislikes and used this information to plan care, activities and thoughtful personal experiences.
“The written information about people was person centred, and would support other healthcare professionals to know and respond well to people's needs in a different environment.” from the report
Strong leadership and improvement
The management team used regular checks and an improvement plan. Inspectors saw that identified actions were completed by the next monthly audit.
“We saw by looking at the monthly audits that any areas which had been identified as needing to be addressed, had been addressed by the next audit.” from the report
Good end of life support
People's end of life wishes were recorded and families were involved. Inspectors found the home worked with health teams to provide comfort and support.
“People's preferences and choices for their end of life care were recorded in their care plan.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that medicines continue to be administered and recorded safely?
- 02How many staff are on duty at different times, especially during morning routines?
- 03How will you use my relative's history, interests, communication needs and cultural preferences in their care plan?
- 04How are changes in a person's health or care needs identified and reflected in their care plan?
- 05How would you support my relative's end of life wishes and involve our family?
This was a comprehensive, unannounced inspection covering all five key questions and both the premises and care provided. This explanation was written from the published report of 25 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lammas House Residential Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- January 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
Read what inspectors found at Lammas House Residential Care Home →
- April 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 19 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.