CQC report explained · a residential care home
What the CQC found at Lakeside Residential Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, January 2022
Rated Good overall; inspectors found safe, kind and responsive care, but the home's leadership and record checks need improvement.
This was an unannounced inspection by two inspectors on 16 December 2021. They spoke with eight residents, seven relatives, nine staff members and three visiting professionals. They also reviewed care, medicines, recruitment, training and management records.
The inspectors rated Safe, Effective, Caring and Responsive as Good. People generally felt safe and well cared for. Staff were described as kind, respectful and able to meet people's needs. Medicines were managed safely, and the home worked with health professionals when people became unwell.
Well-led was rated Requires Improvement. Some care plans and monitoring records were out of date or incomplete, and the provider's audits had not always found this. The training records also did not clearly show all staff training needs.
This was the first inspection under the current provider. The overall Good rating means the inspectors found the service met the expected standard overall, but improvements were needed in how it was managed and monitored.
Safe medicines
The inspectors found that medicines were given as prescribed and checked through regular audits. Staff said they felt confident administering medicines.
“Medicines were managed safely. People received their medicines as prescribed.” from the report
Kind and respectful care
People described staff as friendly, caring and respectful. Staff involved people in decisions and supported them to do as much as they could for themselves.
“People spoke positively about the care they received at the home.” from the report
Personalised activities
Care records included people's interests and preferences. The home offered group activities and one-to-one support for people who did not want to join groups.
“Activity staff were employed in the home and provided 1:1 interactions with residents who did not wish to get involved in group activities.” from the report
Good professional links
The home worked with health and social care professionals. Staff recognised when people became unwell and sought medical advice when needed.
“The registered manager worked effectively with external health and social care professionals.” from the report
Out-of-date care records
needs fixingSome care plans did not reflect people's changing needs, and some monitoring charts had not been completed. The home's audits had not always identified these gaps.
“Not all care plans had been updated with people's changing support needs.” from the report
Weak quality checks
needs fixingThe provider had limited evidence of checking records across the home. The inspectors recommended stronger audits so care information remained accurate and current.
“There was also limited evidence of oversight by the provider around auditing of records in the home.” from the report
Training records
needs fixingThe training matrix did not fully show what each staff member needed for their role. The inspectors recommended a more accurate system and training linked to residents' specific health needs.
“The training matrix for the service did not fully reflect the requirements of each staff member for their role.” from the report
Call system concern
minorSome feedback said the call monitoring system had not always worked. The manager agreed to investigate, and maintenance checks were in place.
“We received some feedback that the call monitoring system had at times not been working.” from the report
- 01What changes have been made to keep every care plan and monitoring chart accurate and up to date?
- 02How does the home check that its audits find missing or outdated care information?
- 03How are staff training needs recorded, especially for residents with specific health conditions?
- 04What was the outcome of the investigation into the call monitoring system, and how is it now checked?
- 05How does the home make sure any Deprivation of Liberty arrangements are reported correctly?
This was a planned but unannounced inspection covering all five CQC questions and was the first inspection under the current provider. This explanation was written from the published report of 29 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lakeside Residential Care Home
5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- January 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
Read what inspectors found at Lakeside Residential Care Home →
- September 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Inadequate
- October 2015Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- January 2015Requires improvementSafe: InadequateEffective: InadequateCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2019
Registered with the Care Quality Commission on 15 May 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Rochdale
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.