What the CQC found at Lakenheath

People were treated with dignity and encouraged to make their own decisions. Staff used creative ways to understand communication and support independence.

“People were supported to make their own decisions and take the lead in their lives, staff respected people's decisions and promoted people making as many choices as possible.” from the report

Care plans focused on each person's needs, preferences and what mattered to them. Families were involved in creating and reviewing support.

“Each person had a detailed personalised care plan that focused on their needs, preferences and what was important to them.” from the report

Medicines were administered as prescribed, with personalised medicine records, staff training and regular checks.

“Recording systems in place ensured that people's medication was administered as prescribed.” from the report

Inspectors found a caring and open staff culture, with regular audits and efforts to reduce unnecessary intervention and restraint.

“There was a positive, person centred culture amongst the staff team.” from the report

Staff were not consistently using Lateral Flow Device tests in line with government guidance. Inspectors said this could mean some infections were missed and recommended that practice be updated.

“However, staff were not consistently using Lateral Flow Device (LFD) tests that give a rapid result in line with government guidance.” from the report

Relatives and staff described earlier short staffing and high staff turnover. Inspectors found that this had improved, but said it had sometimes stopped people doing what they wanted.

“Some family members told us of times the service had been short staffed and had a high turnover of staff.” from the report

Some staff had not completed safeguarding training when inspectors visited. The training had been booked for the near future.

“Some staff had not completed safeguarding training; this was booked to take place in the near future.” from the report