CQC report explained · a residential care home
What the CQC found at Lake View Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and risks such as falls, nutrition, hydration and skin problems were assessed and managed. Medicines, staffing, recruitment, infection control and emergency arrangements were also found to be safe.
- Effective?
- Good
- Staff had the knowledge and skills needed, and worked with health professionals to support people's health. Inspectors found small gaps in some staff training, with outstanding training booked.
- Caring?
- Good
- Staff were patient, kind and respectful. They knew people well, protected their privacy and dignity, and supported their choices, independence, identity and relationships.
- Responsive?
- Outstanding
- Care was highly personalised and based on people's goals, needs and preferences. Staff used creative approaches to overcome obstacles, support independence and help people take part in meaningful activities and achieve their wishes.
- Well-led?
- Good
- The home had an open and transparent culture, visible managers and clear responsibilities. Audits, feedback and links with other organisations were used to monitor and improve care.
What inspectors found, June 2018
Rated Good overall, with Outstanding personalised support; inspectors found safe, kind care and only minor staff training gaps.
This was an unannounced inspection on 11 and 13 April 2018. Inspectors observed care, spoke with people, visitors, staff and health professionals, and checked care plans, medicines records, recruitment files, audits and the building.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. People felt safe, medicines were managed safely, staffing was suitable, the environment was clean and staff were kind and respectful.
Responsive was rated Outstanding. Inspectors found that support was highly personalised. Staff helped people build confidence, regain independence, follow their interests and achieve personal wishes. The home also worked closely with health and social care professionals.
The overall Good rating stayed the same as at the previous inspection. Safe improved to Good and Responsive improved to Outstanding. Effective, Caring and Well-led remained Good.
Personalised support
Inspectors found that care was built around each person's needs, preferences, goals and aspirations. Staff used creative ideas to help people grow in confidence and independence.
“People received care and support that was extremely responsive to their individual needs and preferences.” from the report
Kind and respectful staff
Staff were described and observed as warm, patient and approachable. They knew people well and respected privacy, dignity, choices and personal identity.
“Staff were warm and very kind to people when they interacted with them.” from the report
Safe care
Inspectors found improvements in medicines management, suitable staffing and systems for managing risks. The home was clean and equipment and emergency arrangements were checked.
“There were sufficient numbers of staff to ensure current numbers of people living at the service were cared for in a safe manner.” from the report
Meaningful activities
Activities reflected people's past interests and personal wishes. Inspectors saw support for social relationships, hobbies, community involvement and end-of-life wishes.
“Arrangements for social activities were innovative, and met people's individual needs to ensure people could live as full a life as possible.” from the report
Active management
Managers were visible and approachable. They used audits, surveys, meetings and feedback to identify and address improvements.
“The registered manager and care manager undertook audits across all areas of the home to continually identify areas for development and improvement.” from the report
Some training gaps
needs fixingThere were small gaps in staff training in areas including infection control, equality and diversity and the Mental Capacity Act. The manager said the outstanding training had been booked.
“We saw minimal gaps in staff training in subjects such as infection control, equality and diversity and Mental Capacity Act.” from the report
- 01Have all the staff training gaps in infection control, equality and diversity and the Mental Capacity Act now been completed?
- 02How will you make sure my relative's care plan reflects their history, preferences, communication needs and personal goals?
- 03What activities and community opportunities would be available for my relative, based on their interests and abilities?
- 04How would you identify and respond if my relative could not clearly communicate pain or distress?
- 05How do you work with health and social care professionals when a person's needs change?
This was an unannounced inspection of all five key questions; the overall Good rating stayed the same, while Safe improved to Good and Responsive improved to Outstanding. This explanation was written from the published report of 16 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lake View Manor
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- February 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015
Registered with the Care Quality Commission on 31 March 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.