CQC report explained · a residential care home
What the CQC found at Ladyfield House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, May 2022
Ladyfield House rated Good; inspectors found safe, kind and person-centred care, with some records and dementia support still being improved.
This was an unannounced first inspection since the current provider registered the home. Inspectors spoke with staff, residents and relatives, observed care, and checked care records, medicines, recruitment files and management systems.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were managed, medicines were given as prescribed, staff were trained, and people were treated with kindness, dignity and respect.
There were some areas still being developed. Minor infection control issues were dealt with quickly. Care plans were being moved to electronic records, menus for people living with dementia were being improved, and end of life plans needed more detail.
Kind and respectful care
Inspectors saw staff treating people with kindness and respecting their privacy and dignity. People and relatives spoke positively about the care.
“During our inspection we spent time observing staff interacting with people and found they were kind, caring and compassionate.” from the report
Medicines managed safely
People received their medicines as prescribed. The records checked reflected what had been given, and relatives were confident medicines were safe.
“People received their medicines as prescribed, by staff who were trained and competent to do so.” from the report
Risks were assessed
The home had assessments for risks including falls, moving and handling, and choking. Staff knew how to follow these plans.
“Risks associated with people's care had been identified and were managed appropriately.” from the report
Activities and choice
People were offered choices about their care and daily lives. Inspectors saw an interactive musical session that people enjoyed.
“This was very interactive, and people were involved and enjoying the session.” from the report
Open management
People and relatives said managers were approachable. The home used feedback, audits and partnership working to improve care.
“People and relatives, we spoke with were confident they could speak with the management team and found them approachable and supportive.” from the report
Minor infection control issues
minorInspectors found minor infection control issues during their tour. The registered manager addressed them quickly.
“During our tour of the home we identified some minor issues with infection control.” from the report
Care records being transferred
needs fixingCare plans were being moved from paper to electronic records. Inspectors said further work was needed to make sure all information had been transferred and was current.
“Care plans were in the process of transition from paper based to electronic records and further work was required to ensure all information had been transferred and was current.” from the report
Dementia-friendly menus
needs fixingMenus were not available in a format suited to people living with dementia. The manager said pictorial menus were being introduced.
“However, menus were not available in a format to suit people living with dementia.” from the report
End of life information
needs fixingCare plans included some end of life information, but inspectors said it could be more detailed. The home was working with the local hospice to improve this.
“People's care plans included some information regarding end of life care; however, these could be more detailed.” from the report
- 01Have all care plans now been moved to electronic records, and how do you check that they reflect each person's current needs?
- 02What pictorial or other dementia-friendly menus are now available?
- 03What changes were made after the minor infection control issues found during the inspection?
- 04How are people's wishes and preferences for end of life care recorded and kept up to date?
- 05How do you use accidents, incidents, complaints and feedback to make changes to care?
This was an unannounced first inspection of the current provider, covering all five CQC questions and infection prevention and control under Safe; the previous provider's rating was Good in 2018. This explanation was written from the published report of 18 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ladyfield House
5 rated inspections over 7 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- December 2016Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2020
Registered with the Care Quality Commission on 4 February 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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97 live-in carers within about an hour of Rotherham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.