CQC report explained · a residential care home
What the CQC found at Ladycroft Respite Service
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2020
Ladycroft Respite Service was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was a planned inspection on 4 February 2020. One inspector spoke with staff, observed care and reviewed care, medicines, recruitment and management records. Feedback was also sought from five relatives.
The home was found to have enough staff, safe medicines systems and suitable risk assessments. Staff were trained and supported. Inspectors saw kind interactions, and people were supported to make choices and take part in activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating stayed Good, the same as at the previous inspection published in August 2017.
Safe care and medicines
The home had safeguarding systems, risk assessments and safe medicines arrangements. Equipment and the premises were also checked and maintained.
“The provider had systems in place to safeguard people from the risk of abuse.” from the report
Kind and respectful staff
Inspectors saw staff treating people with kindness and helping them make choices. Relatives also spoke positively about the care.
“We observed staff interacting with people and found they were friendly and caring.” from the report
Personalised support
Care plans included people's preferences and choices. Staff used different ways to understand people who could not communicate verbally.
“People received person centred care and support which met their needs and considered their preferences.” from the report
Activities and community links
People could attend their regular day services and take part in activities and outings during their stay.
“People had access to regular day services and activities while staying at the service.” from the report
Listening and improvement
The management team collected views, completed audits and made action plans when issues were found.
“The provider had a system in place to measure and improve the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess whether you can meet my relative's needs before their first stay?
- 02How will you record and support my relative's preferred way of taking medicines?
- 03Which day services, activities and outings could my relative take part in during a respite stay?
- 04How will staff understand and respond to my relative if they cannot communicate verbally?
- 05How can we raise a concern, and how will you show us what action was taken?
This was a full inspection covering Safe, Effective, Caring, Responsive and Well-led; all five ratings remained Good. This explanation was written from the published report of 4 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2017
Ladycroft Respite Service was rated Good; inspectors found safe, caring and well-managed respite care, with a few records and information needing improvement.
This was a comprehensive inspection on 24 July 2017. One inspector spoke with people using the home, relatives, staff and a healthcare professional. The inspector also checked care records, medicines, staff files and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home remained Good, as it had been at the previous inspection in February 2015.
Inspectors found people were safe, medicines were managed properly and staffing levels met people's needs. Staff supported choices, health, independence and activities, and relatives gave very positive feedback about the care.
There were some minor areas to improve. These included completing documentation for one person's liberty restrictions, recording updates from relatives more consistently, adding complaints information to the service user guide, and considering a relative's view that more activities were needed.
Safe medicines
Staff were trained to give medicines. Inspectors found individual medicine records, daily checks and records of supply problems or changes.
“People's medicines were managed safely, by staff that were trained in medicine administration.” from the report
Kind and respectful staff
Staff knew people well and supported them in a calm and reassuring way. Their care respected people's dignity, choices and preferences.
“Our observations of staff, whilst supporting people was that they were skilful, reassuring and understanding of the people in their care.” from the report
Flexible respite
The home planned stays around people's needs and could respond to changes requested by people or relatives.
“Staff were able to accommodate changes to visits as requested by the person who used the service or their relatives.” from the report
Strong management checks
The management team gathered feedback, reviewed incidents and carried out audits. Inspectors found these checks helped maintain good quality care.
“Our findings during the inspection showed the audits were effective in practice to maintain a good quality service.” from the report
Liberty paperwork
needs fixingAt the inspection, documentation was still being put in place for one person so that any restriction on their liberty would be lawful.
“The registered manager told us they were in the process of putting in place the appropriate documentation for one person who used the service” from the report
Keeping family updates recorded
needs fixingInspectors asked the home to formalise how changes discussed with relatives before a visit were recorded, so staff had the latest information.
“We spoke with the registered manager and operations manager about formalising this arrangement by making sure contact was made with relatives and recording any updates or changes” from the report
Complaints information
minorThe complaints procedure was available, but it was not included in the service user guide given to people and families.
“We saw information about the complaints procedure was not included in the 'Service User Guide'.” from the report
Activities
minorOne relative said more activities should be available. Inspectors also saw evidence of planned activities based on people's preferences.
“The care and support is very good but I think there ought to be more activities available,” from the report
- 01Has the documentation for each person's liberty restrictions been completed and kept up to date?
- 02How do you record changes in a person's needs discussed with their relatives before a respite stay?
- 03What activities are currently available, and how are they matched to each person's preferences?
- 04Where will we find the complaints procedure in the information given to families?
- 05How are medicines checked when a person arrives for a respite stay and when they leave?
This was a comprehensive inspection covering all five ratings, with detailed checks of three people's records, four staff files, medicines and quality systems. This explanation was written from the published report of 18 August 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ladycroft Respite Service
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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97 live-in carers within about an hour of Rotherham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.