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CQC report explained · a residential care home

What the CQC found at Knightwell House

Requires improvementpublished 23 March 2024, 2 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Knightwell House.

The story over the years

Every inspection of Knightwell House

3 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

  1. March 2024Requires improvementcurrent rating
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. April 2021Inspected but not rated
    Safe: Inspected but not rated
  3. January 2019Goodstayed Good
    Safe: GoodEffective: GoodWell-led: Good
  4. July 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. August 2025

    Registered with the Care Quality Commission on 18 August 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

At least 100 live-in carers within about an hour of Birmingham

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.

Janet T.
1 review
From £1,120 a week, 24 years caring
Based about 4 minutes from Birmingham. Can care for a couple
Maria K.
1 review
From £980 a week, 5 years caring
Based about 5 minutes from Birmingham
Nokuthula N.
1 review
From £1,015 a week, 14 years caring
Based about 11 minutes from Birmingham
Olawale Isaac A.
1 review
From £1,120 a week, 10 years caring
Based about 11 minutes from Birmingham. Can care for a couple
“God doesn't make people like her anymore!”
Orkadi L., about Fernanda L.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Brian G., about Chris M.
See live-in carers near BirminghamProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.