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What the CQC found at Kinross Residential Care Home

Goodpublished 10 January 2023, 3 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People's risks, including falls, swallowing and skin problems, were assessed and reviewed. Medicines, recruitment, safeguarding and emergency arrangements were also found to be managed safely.
Effective?
Good
Staff had induction, training and supervision. People's health, eating and drinking needs were assessed and supported, with input from community health professionals.
Caring?
Good
People and relatives spoke positively about the staff. Inspectors saw kind and respectful care, with people offered choices and supported to maintain privacy, dignity and independence.
Responsive?
Good
Care plans reflected people's needs, choices and interests. People could take part in activities, receive information in ways they could understand, and use the complaints process.
Well-led?
Good
Inspectors found an open culture and effective quality checks. There was no registered manager in post, but a new manager had begun the registration process.
The latest report, explained

What inspectors found, January 2023

Kinross Residential Care Home was rated Good; inspectors found kind, safe care, but visiting arrangements needed updating and there was no registered manager in post.

CQC carried out an unannounced inspection on 7 December 2022. Two inspectors spoke with people, a relative, staff and health professionals. They observed care and reviewed care plans, medicine records, staff files and management records.

All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found that people felt safe, medicines and risks were managed, staff were trained, and people received personalised care and support.

There were two points to keep under review. Visiting arrangements were not in line with the latest government guidance, and there was no registered manager in post, although a new manager had started the registration process. This was the first inspection of the service since it was newly registered. The previous provider had been rated Requires Improvement in 2020.

What inspectors praised

  • Safe staffing

    Staffing levels met people's needs and were adjusted when risks changed. The report gives the example of increasing the night team after more people fell at night.

    “Staffing levels met the needs of people and was responsive to people's changing needs.” from the report

  • Kind and respectful care

    People and families spoke positively about the staff. Inspectors saw friendly interactions and support that protected people's dignity and independence.

    “We observed friendly, positive interactions between staff and people.” from the report

  • Personalised support

    Care plans included people's care needs, lifestyle choices, communication needs and interests. Activities and social events were available.

    “People had person centred care plans that detailed their care needs and lifestyle choices, were reviewed regularly and understood by the staff team.” from the report

  • Quality improvement

    The home had several quality checks and used feedback to make improvements. Inspectors found these systems effective.

    “Quality assurance systems and processes were multi-layered, aligned with regulatory requirements and effective at improving quality of care.” from the report
What inspectors were concerned about

  • Visiting restrictions

    needs fixing

    Visitors had to book in advance and were usually restricted to communal areas. The manager agreed to review this because it did not follow the latest government guidance.

    “Visiting arrangements were not in line with the latest government guidance.” from the report

  • Manager registration

    minor

    There was no registered manager in post at the inspection. A new manager was in post and had started the registration process with CQC.

    “The home did not have a registered manager in post. The manager had begun the registration process with CQC.” from the report
Questions to ask them, based on this report
  1. 01Are visits now open without advance appointments, and can visitors spend time in residents' rooms or private areas?
  2. 02What is the current progress of the manager's CQC registration, and who is responsible for the home until it is complete?
  3. 03How are falls, swallowing risks and other changing health risks reviewed and communicated to families?
  4. 04How will my relative's communication needs, personal interests and choices be recorded and reviewed?
  5. 05How are families involved in end of life wishes and decisions about care?

This was the first inspection of the newly registered service and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 10 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Kinross Residential Care Home

4 rated inspections over 4 years: the service has improved, from Inadequate to Good.

  1. January 2023Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Kinross Residential Care Home →

  2. April 2020Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  3. November 2019Inadequatestayed Inadequate
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  4. February 2019Inadequate
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  5. March 2021

    Registered with the Care Quality Commission on 1 March 2021.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

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