CQC report explained · a residential care home
What the CQC found at Kingsway View Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2023
Rated Requires Improvement; inspectors found kind and effective care, but safeguarding, complaints and management systems were not reliable enough.
This was the home's first inspection. It was unannounced and took place on 6 and 11 July 2023. Inspectors spoke with people, staff and relatives, observed care, and checked records, medicines, staffing, infection control and management systems.
The home was rated Good for Effective and Caring. Inspectors found detailed care plans, up-to-date staff training, support with healthcare, respect for people's dignity and help for people to make choices and stay independent.
The home was rated Requires Improvement for Safe, Responsive and Well-led. Safeguarding incidents were not always properly investigated, some medicines records were incomplete, complaints were not always followed up, and audits had not found these problems.
The provider took immediate action on the medicines recording concerns and added measures to improve oversight. CQC identified breaches of regulations about safeguarding and complaints, and will ask for an action plan and monitor progress.
Kind and respectful care
People and relatives described staff as kind and supportive. Inspectors observed care that protected people's dignity and encouraged independence.
“We observed staff supporting people with dignity and respect throughout our inspection.” from the report
Good care planning
Care plans included people's choices, preferences, routines and life history. Records were reviewed and updated as people's needs changed.
“Care plans detailed information about people's choices and preferences, we found detailed information to guide staff on how to support people with their daily routines.” from the report
Training and supervision
Staff training was relevant and up to date. Staff also received regular supervision and checks of their skills in key areas.
“Staff training was relevant and up to date.” from the report
Infection control
Inspectors were assured that infection prevention measures, personal protective equipment and outbreak arrangements were in place.
“We were assured that the provider was using PPE effectively and safely.” from the report
Safeguarding was not reliable
seriousPeople were not always protected from abuse or improper treatment. Some incidents were not fully investigated, reported or followed by timely measures to reduce risk.
“People were not consistently protected from the risk of abuse or improper treatment because systems and processes to safeguard people were not always followed.” from the report
Complaints were not always resolved
seriousThe complaints policy was not always followed. Some relatives said they had raised concerns but had not received an update or resolution.
“The registered manager had not operated an effective system for handling complaints.” from the report
Medicines records had gaps
needs fixingInspectors found missing information about a patch and a cream that was not recorded on the medicines administration record. The provider corrected these issues immediately and introduced a new system.
“Medicines had not always been managed safely; we found some minor concerns relating to medicine records.” from the report
Audits did not find problems
needs fixingRegular audits had not identified the safeguarding, complaints and medicines shortfalls. This limited the assurance that the home's management systems were working properly.
“A range of audits had been regularly completed, however they had not identified the shortfalls we found” from the report
Mixed views about activities and food
minorPeople and relatives gave mixed feedback about meals and activities. One concern was that activities were sometimes interrupted before they finished.
“We received mixed opinion on the activities available from people and their relatives.” from the report
- 01How are safeguarding incidents now investigated, reported and used to reduce the risk of similar incidents happening again?
- 02How do you record and check every medicine, including patches and topical creams?
- 03What is the current process and timescale for responding to complaints, and can families see how concerns are resolved?
- 04How do you check that all staff have read and understand each person's routine and care plan?
- 05What changes have been made since the inspection, and what progress has been made on the action plan?
This was the home's first unannounced comprehensive inspection and covered all five key questions, including care, premises, infection control, medicines, staffing and management systems. This explanation was written from the published report of 2 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Kingsway View Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2023Requires improvementcurrent ratingSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2022
Registered with the Care Quality Commission on 18 August 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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78 live-in carers within about an hour of Derby
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 62 can care for a couple. 12 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
“Rachel is a quietly spoken, extremely caring person and looked after Val very well.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.