CQC report explained · a residential care home
What the CQC found at 220 Preston Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors looked at infection prevention and control. They were assured about cleanliness, protective equipment, testing, safe admissions, visitors and outbreak management.
- Effective?
- Good
- This area was not assessed in the targeted inspection.
- Caring?
- Good
- This area was not assessed in the targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed in the targeted inspection.
- Well-led?
- Good
- This area was not assessed in the targeted inspection.
What inspectors found, December 2021
Kingston upon Hull City Council - 220 Preston Road was inspected but not rated; inspectors found good infection control practice.
This was an announced, targeted inspection on 30 April 2021. It focused on infection prevention and control during the coronavirus pandemic, rather than a full inspection of all aspects of care.
The home supported nine people with learning disabilities, although it could support up to 10. Inspectors found the premises clean and hygienic, with extra cleaning and regular cleaning of frequently touched surfaces.
Inspectors were assured that the home used protective equipment safely, managed testing, supported safe admissions and visitors, and had arrangements to prevent or manage outbreaks. The home was inspected but not rated, so this report does not provide an overall quality rating.
Clean environment
The premises were clean and hygienic. The home had increased cleaning schedules, including deep cleaning and regular cleaning of high-touch surfaces.
“The premises were clean and hygienic with increased cleaning schedules including deep cleaning and regular cleaning of high touch surfaces.” from the report
Infection risk planning
The provider had added risk assessments for people and staff who might be more at risk from COVID-19 complications.
“The provider had implemented additional risk assessments for people using the service and staff who could be at increased risk of complications from contracting COVID-19.” from the report
Managing transmission
Staff were organised in groups to reduce the risk of infections spreading within the home.
“The provider managed staff cohorts well to reduce the risk of transmission of infections within the premises.” from the report
Working with health professionals
The home worked with health professionals to monitor people's health and wellbeing during a COVID-19 outbreak.
“The provider engaged well with health care professionals to monitor the health and wellbeing of people using the service during an outbreak of COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How do you currently manage visitors and reduce the spread of infections?
- 03How are people and staff tested if there is a suspected infection or outbreak?
- 04How do you make sure protective equipment is used safely?
- 05When was the home last assessed on caring, responsiveness, effectiveness and leadership?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 22 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Rated Good, with Outstanding responsiveness; inspectors found safe, kind and highly personalised care, with major improvements since the last inspection.
The inspection was unannounced and took place on 5 April 2019. One inspector spoke with a person using the home, staff, managers and other professionals. They also spoke with relatives after the visit and checked care records, medicines records, staff information, audits and the environment.
The home supported nine young adults with autism or a learning disability. Inspectors found people were safe, received their medicines, had their health and food needs met, and were treated with kindness, dignity and respect.
The strongest area was responsiveness, rated Outstanding. Care plans were detailed and personal. Staff supported people to follow their interests, use local services, keep relationships and make choices. Inspectors also found the home had improved greatly since the previous inspection, when it was rated Requires Improvement.
Personalised care planning
Care plans reflected people's needs, preferences, goals and abilities in detail. Inspectors said this was a major improvement since the previous inspection.
“These were extremely thorough and included guidance to staff on how to meet people's need in the way they preferred.” from the report
Meaningful activities
People were supported to take part in activities that matched their interests, both in the home and in the local community.
“The activity coordinators had developed a creative variety of meaningful activities for people.” from the report
Kind and respectful staff
Staff knew people well and supported their dignity, privacy, relationships and independence.
“People's privacy and dignity were respected by staff and they were supported to maintain their independence as much as possible.” from the report
End of life care
Inspectors found that end of life support for one person was compassionate, planned around their wishes and supportive of relatives and friends.
“Staff described the care they had delivered to one person at the end of their life, which was exceptional, extremely thoughtful and caring.” from the report
Improvement since the last inspection
The home had improved its risk management, cleaning, care planning and quality checks since the previous inspection.
“Since then, there has been a huge improvement in the way people's care needs were described in plans, which has given staff much clearer guidance in how to support people.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and write a care plan for my relative before they move in?
- 02How would you support my relative to continue their current interests and activities in the community?
- 03How would you help my relative make choices if they communicate without speech or need more time to decide?
- 04How would you support my relative to keep in contact with family and friends?
- 05How would you involve my relative and our family in planning future or end of life care?
This was an unannounced planned inspection that looked at the home, the care provided and all five CQC questions. This explanation was written from the published report of 21 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 220 Preston Road
3 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- April 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.