CQC report explained · a residential care home
What the CQC found at Kingscroft
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and managed, safeguarding procedures were understood, medicines were managed safely and infection control was good. Inspectors did note that the last recorded fire drill was in May 2017, with another drill booked after the inspection.
- Effective?
- Good
- People had access to healthcare, suitable food and drink, and staff training. Mental Capacity Act processes were being followed, and the building had adaptations such as ceiling hoists, adapted baths and a sensory room.
- Caring?
- Good
- Relatives gave positive feedback about staff. Inspectors found that staff respected people's dignity, privacy, communication methods, identities and religious wishes, while encouraging independence.
- Responsive?
- Good
- Care plans covered people's individual needs and were reviewed regularly. Families could choose respite dates, emergency bookings were accepted where possible, and people were supported with activities, relationships and complaints.
- Well-led?
- Good
- The manager was described as approachable and supportive. Staff worked as a team, held regular meetings and handovers, and audits and action plans were used to improve the service.
What inspectors found, July 2018
Kingscroft rated Good; inspectors found safe, caring and responsive support, with all five areas rated Good.
This was an unannounced comprehensive inspection on 2 May 2018. Two inspectors spoke with the manager and staff, contacted six relatives and several professionals, and checked care records, medicines, safety audits, training records, complaints and incident records. The two people using the home that day were out, so inspectors could not speak with them directly.
Inspectors found that people were protected from abuse, their risks were assessed, medicines were managed safely and the home was clean. People had access to healthcare, suitable food and drink, activities and support to maintain relationships. Relatives said staff were caring, and inspectors found that people's dignity, privacy, choices and independence were respected.
The home was also found to be well managed. Staff received training and supervision, meetings were held, and audits were used to identify improvements. One issue was discussed about fire drills, as the last recorded drill had been in May 2017, but a new drill had been booked after the inspection.
The overall rating was Good, and each of the five areas was rated Good. The report says the service had remained Good since the previous inspection, with no evidence of serious risks or concerns.
Individual risk support
The home identified specific risks and sought specialist advice. Care records showed that staff followed guidance for safe eating and drinking and epilepsy support.
“People's risks had been assessed and they were protected from abuse.” from the report
Skilled and supported staff
Staff received a substantial induction, regular supervision and training linked to people's needs. Practical skills were also observed and reviewed.
“People were cared for by staff who had access to the support and training they needed.” from the report
Respectful care
Inspectors found that staff respected privacy, communication needs, personal identity and religious preferences. People were encouraged to be independent.
“People's dignity and respect were understood by staff.” from the report
Flexible respite support
The home offered choice over respite dates and responded to short-notice bookings in times of crisis. People could continue their usual daytime activities and maintain relationships.
“Family needs were responded to by giving full choice over booking respite dates and responding to short notice bookings in times of crisis.” from the report
Good communication and oversight
Staff used handovers, meetings and communication records to share information. The manager used audits and action plans to monitor and improve the service.
“Staff communicated important information about people's needs effectively.” from the report
Fire drill arrangements
minorThe last recorded fire drill had taken place in May 2017. Inspectors discussed the recommendation that care services should hold drills at least twice a year, and a new drill was booked after the inspection.
“The last fire drill recorded was carried out in May 2017.” from the report
- 01When was the most recent fire drill, and how often are fire drills now carried out?
- 02How will you assess and manage my relative's specific health risks, such as eating and drinking, epilepsy, falls or mobility?
- 03How are families involved in agreeing and reviewing care plans before and during each stay?
- 04What training and supervision will the staff supporting my relative receive?
- 05How will you support my relative to continue their usual activities and maintain relationships during respite stays?
This was a comprehensive inspection covering all five key questions; the overall and question ratings remained Good since the previous inspection. This explanation was written from the published report of 4 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Kingscroft
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Registered with the Care Quality Commission on 12 March 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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