CQC report explained · a residential care home
What the CQC found at Kings Lynn Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm, and most risks had been assessed and managed. Inspectors found some unsecured items and prescribed creams in people's rooms, but the manager acted immediately to address these issues.
- Effective?
- Good
- People's needs and choices were assessed and reviewed. Staff had relevant training, and people received support with food, drink and healthcare.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people well and involved them in decisions about their care.
- Responsive?
- Good
- Care was personalised and activities were varied, including trips outside the home. People's communication needs, relationships, complaints and end-of-life wishes were considered.
- Well-led?
- Good
- Inspectors found strong leadership, regular checks on quality and a culture focused on person-centred care. People and staff were involved in improving the home.
What inspectors found, April 2019
Kings Lynn Residential Home was rated Good; inspectors found kind, personalised care, with some safety and staffing issues to monitor.
This was an unannounced inspection on 14 March 2019. Inspectors reviewed records, observed care and the premises, and spoke with people living in the home, relatives, staff and managers.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were treated with kindness and respect, received their medicines and healthcare, and were supported to make choices.
There were some issues. Unsecured items and prescribed creams were found in some people's rooms, and some people said they sometimes waited for help at night. The manager acted immediately on the unsecured items and creams, and said staffing levels would continue to be monitored.
This was the first inspection since the home was bought by a new provider. The report says legal requirements were met and no breaches were identified.
Kind and respectful care
People said staff were kind and respectful. Inspectors observed caring and polite interactions throughout the visit.
“Staff were observed to be consistently caring, polite and respectful during our inspection visit.” from the report
Personalised support
Care plans reflected people's needs and choices. Staff knew people well and supported their interests and independence.
“People consistently told us they received personalised care that met their needs.” from the report
Activities and relationships
There was a varied activities programme, including activities outside the home. People were supported to maintain important relationships.
“There was a varied activities programme in place each day for people to participate in if they wished to enhance their wellbeing.” from the report
Strong leadership
The report describes regular quality checks, staff support and action when shortfalls were found.
“Many audits were conducted each month to monitor and improve the quality of care being provided.” from the report
Items not always secured
seriousSome items linked with possible harm, such as denture cleaner, were unsecured in people's rooms. Some prescribed creams were also not always kept secure.
“We found some items unsecure within people's rooms that have been associated with harm for people who lack capacity to understand what they are.” from the report
Waiting for help at night
needs fixingSome people said they sometimes waited for assistance at night. Staff gave mixed views about whether they could always respond consistently, although staffing was sufficient during the inspection.
“People were mainly positive about staffing levels in the home although some commented they sometimes had to wait at night for assistance.” from the report
- 01How are staffing levels checked at night, and what has changed since some people reported waiting for help?
- 02How are prescribed creams kept secure in people's rooms now?
- 03How do you check that items such as denture cleaner cannot harm people who may not understand the risks?
- 04How are people's views used when reviewing activities, menus and care plans?
- 05What improvements have been made since the first inspection under the new provider?
This was a planned, unannounced inspection covering the premises and care across all five CQC questions, and it was the first inspection since the home was purchased by a new provider. This explanation was written from the published report of 11 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Kings Lynn Residential Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 5 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.