CQC report explained · a nursing home
What the CQC found at Kingfisher View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found safe medicines systems, sufficient staff, safe recruitment and suitable infection control arrangements.
- Effective?
- Good
- Staff had appropriate training, induction and supervision. People's health needs, food and drink, choices and legal rights were supported.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and involved them, and their relatives where appropriate, in decisions about care.
- Responsive?
- Good
- Care plans were personalised and reviewed regularly. People had activities, communication support and contact with relatives, and complaints were investigated.
- Well-led?
- Good
- The home had approachable leadership, regular staff support and effective checks on care, medicines, infection control, safety and records.
What inspectors found, June 2021
Kingfisher View was rated Good in all areas; inspectors found safe, kind and personalised care.
This was the home's first inspection since it registered. It was an unannounced, planned visit on 20 May 2021. One inspector spoke with four people living there and six staff, and reviewed care, medicines, recruitment and management records.
The home supported 11 people, with space for up to 12. Inspectors found people were protected from abuse, received medicines as prescribed, and lived in clean and safe surroundings. Infection control arrangements during the COVID-19 pandemic were also judged suitable.
Staff were trained and supported. They understood people's needs, involved them in decisions, and worked with health professionals. Inspectors found care plans were personal and detailed, activities were available, and complaints systems were in place.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection, so there was no earlier rating to compare with.
Safe care and staffing
Inspectors found enough staff to meet people's needs. Staff responded promptly and compassionately, and recruitment checks helped protect people from unsuitable staff.
“There were sufficient staff to meet people's care needs. We observed staff were not rushed and responded promptly and compassionately to people's requests for support.” from the report
Kind and respectful support
People described staff positively. Inspectors saw kind, discreet and professional interactions, with staff checking that people were comfortable and happy.
“We observed caring yet professional interactions between staff and people. Staff spoke with people in a kind, caring and, where appropriate, a discreet manner.” from the report
Personalised care
Care plans recorded people's likes, dislikes, needs and preferences. Staff asked people what they wanted and supported their choices.
“Care plans were very person centred and detailed about each person. They contained very helpful and clear information about people.” from the report
Positive management
Staff and people found the management approachable. The manager used audits and other checks to monitor the quality and safety of the home.
“Audits had been carried out in the home by the registered manager. These were effective and included, health and safety, infection control, medication, staff files and care plans.” from the report
End of life training was not yet in place
minorNobody at the home needed end of life care during the inspection. However, the manager had identified this as a possible training need and was still looking into suitable training.
“The registered manager had identified this as a potential training need and was in the process of investigating accessing appropriate training for staff.” from the report
- 01What end of life training have staff completed, and when will the planned training be provided?
- 02How would you support my relative if their physical or mental health needs changed?
- 03How do you check that medicines are given on time and as prescribed?
- 04How are activities chosen to match each person's interests and preferences?
- 05How would relatives be kept informed and involved in decisions about care?
This was the home's first inspection and covered all five CQC questions, including both the premises and the care provided. This explanation was written from the published report of 4 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Kingfisher View
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019
Registered with the Care Quality Commission on 23 April 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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92 live-in carers within about an hour of Wakefield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.