CQC report explained · a residential care home
What the CQC found at King Edward House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
King Edward House rated Good; inspectors found safe, kind and personalised care, with effective management and no breaches reported.
This was an announced comprehensive inspection on 1 November 2018. Inspectors spoke with five people, the registered manager and two staff members. They observed care and checked care plans, medicines, recruitment records, complaints, incidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, received their medicines safely and had enough suitably trained staff.
People were treated with kindness and respect. Their care plans reflected their needs, choices, communication and cultural preferences. People were supported with food, healthcare, activities, independence and end-of-life wishes.
The overall Good rating was unchanged from the previous inspection on 4 May 2016. Inspectors could not speak to relatives, and not everyone could communicate verbally, so some views were gathered through observation and other records.
Safe medicines and risk management
Medicines were obtained, stored, given and disposed of safely. Risks were assessed, with clear guidance for staff and actions to reduce them.
“Medicine administration records were complete and accurate.” from the report
Personalised support
Care plans covered people's needs, preferences, communication, relationships and cultural needs. People were involved in reviewing their own care.
“Care plans were personalised to the individual and gave clear details about each person's needs and how they liked to be supported.” from the report
Good oversight
The registered manager and staff shared a clear vision for the home. Audits and records were thorough, organised, complete and accurate.
“Records were very thorough and well organised as well as being complete and accurate.” from the report
Inspectors raised no specific concerns in this report.
- 01How far have the new care plans been completed, and how will my relative be involved in choosing the pictures and information in their plan?
- 02How would you support my relative's particular communication needs if they do not communicate verbally?
- 03What support is available for people at risk of choking, and how do staff follow Speech and Language Team guidance?
- 04How would you assess and prepare my relative before they moved in, including their personal, cultural, social and health needs?
- 05How would you support my relative and other residents if someone they knew died or needed end-of-life care?
This was an announced comprehensive inspection covering all five key questions, and the previous overall Good rating from 4 May 2016 remained unchanged. This explanation was written from the published report of 8 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of King Edward House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.