CQC report explained · a residential care home
What the CQC found at Kimberley Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Rated Good overall, but inspectors found that the home needed to improve records, heating and some day-to-day checks.
This was an unannounced comprehensive inspection on 2 January 2018. Inspectors spoke with people living in the home, staff, visitors and healthcare professionals. They observed care and checked care plans, medicines records, staff files and other records.
The overall rating remained Good, as it was at the previous inspection in December 2015. Inspectors found kind and respectful care, suitable staffing, good activities and a home that was clean and well maintained.
The Effective rating was Requires Improvement. Inspectors found unclear food and drink records, gaps in some repositioning records, problems with checks on pressure-relieving mattresses, two cold bedrooms and incomplete records about who could make decisions for some people. The home took immediate or next-day action on the issues identified.
Kind, respectful care
People were treated with kindness, compassion and respect. Staff took time to talk with people and supported their choices about daily life.
“People were treated with kindness, compassion and respect.” from the report
Personalised support
Care plans contained information about people's current needs, wishes and life histories. Staff knew people well and used this information to provide individual support.
“Each person had a care plan that was tailored to meet their individual needs.” from the report
Dementia-friendly surroundings
The home had pictorial signs and themed areas to help people living with dementia find their way and take part in reminiscence activities.
“The environment had been enhanced with a dementia friendly 'street' and interactive retro train carriage” from the report
Good food and healthcare links
People were offered choices that reflected their dietary needs and preferences. The home worked with GPs, district nurses and other healthcare professionals.
“People had access to a varied and nutritious diet.” from the report
Supportive management
Staff said they felt supported, and the inspection found a clear management structure with regular meetings, handovers and quality checks.
“The manager was open and transparent and always available for staff, people, relatives, staff and healthcare professionals to approach them at any time.” from the report
Medicine records
needs fixingSome staff did not sign medicine records after giving medicines. Audits did not always identify these gaps, so the manager said the audit system would be expanded.
“There were some occasions when staff had not signed the MAR when they had given medicines.” from the report
Care monitoring records
needs fixingFood and drink records were not always clear. Some repositioning records had gaps, and checks did not always confirm that pressure-relieving mattresses were correctly set.
“Some records completed by staff were unclear and had not been effectively monitored.” from the report
Cold bedrooms
needs fixingTwo bedrooms had heating problems, including radiators that did not work and one that was leaking. Portable heaters were provided and heating engineers were asked to return urgently.
“However, during this inspection two people's bedrooms at the ends of two corridors, were found to be cold” from the report
Delayed call-bell responses
needs fixingSome call bells took a while to receive a response because staff in the lounge could not hear bells in the corridor. Pagers were provided and a new call-bell point was ordered.
“However, bells ringing during the inspection sometimes took a while to be responded to.” from the report
Bathroom privacy
minorOne communal bathroom and one communal toilet had doors that did not lock. This did not ensure privacy for the person using them.
“However, one communal bathroom door and one communal toilet door did not lock” from the report
- 01Have all medicine administration record gaps been stopped, and do audits now identify missing signatures?
- 02What was the final outcome of the heating repairs in the two cold bedrooms?
- 03How are food and drink monitoring, repositioning and pressure-relieving mattress checks now recorded and reviewed?
- 04Has the new call-bell point been installed, and how are response times monitored?
- 05Have the communal bathroom and toilet doors been repaired so they can be locked?
This was an unannounced comprehensive inspection covering Safe, Effective, Caring, Responsive and Well-led, including the accommodation and care provided. This explanation was written from the published report of 26 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Kimberley Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- April 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
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Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
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