CQC report explained · a residential care home
What the CQC found at Kibworth Knoll
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using personal protective equipment safely, carrying out testing and maintaining hygiene. They were also assured that outbreaks could be prevented or managed.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured that infection control and Covid-19 measures were in place.
This was an unannounced, targeted inspection on 5 November 2020. It followed concerns about infection prevention and control. Inspectors looked only at these measures.
Inspectors found that staff had Covid-19 and infection control training. Personal protective equipment was available and used. People and staff were tested regularly, and the home was clean and well maintained.
People were supported to keep in touch with their families using video calls, telephone calls and letters. Inspectors said they were assured that people were protected from infection risks.
The home was inspected but not rated. This means the visit did not provide an overall quality rating or ratings for the other areas of care.
Infection control training
Staff had received training in Covid-19 and infection prevention and control. Guidance and policies were available to them.
“Staff had received training in Covid-19 and Infection Prevention and Control practices.” from the report
Protective equipment
Protective equipment was available in different areas of the home, and inspectors were assured it was being used properly.
“Staff were wearing personal protective equipment (PPE) and this was available in various areas of the service.” from the report
Family contact
Staff helped people keep in touch with relatives through several forms of technology, telephone calls and letters.
“People were supported to stay in touch with their families.” from the report
Testing and cleanliness
People and staff received regular Covid-19 testing. The home was clean, well maintained and had extra cleaning of frequently touched surfaces.
“People and staff received regular testing for Covid-19.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its approach. The report does not explain that this was a breach or identify a specific safety failure.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control changes have been made since the inspection?
- 02How are staff currently trained and checked in the safe use of personal protective equipment?
- 03How often are residents and staff tested for Covid-19 now?
- 04How would you support my relative to keep in touch with family if visiting was restricted?
- 05What current overall ratings or inspection information can you provide for the areas not covered by this visit?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 4 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Kibworth Knoll was rated Good; inspectors found safe, kind and personalised care, with one record-keeping gap about food and drink support.
This was an unannounced planned inspection on 27 August 2019. One inspector and an expert by experience spoke with people living in the home, a visitor, managers and staff. They observed care and checked care records, medicine records, training, recruitment and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and were treated kindly. Inspectors found that risks and medicines were managed safely, staff were trained, people's choices were respected and care plans reflected individual needs.
Inspectors found one gap in records for people at risk of poor nutrition. Staff recorded what had been offered, but not the amount offered. The manager said this would be addressed. The previous overall rating was also Good, published in January 2017, and all five ratings stayed the same.
People felt safe
People told inspectors they felt safe. Risks were assessed, reviewed monthly and managed with suitable equipment and safety checks.
“People felt safe living at Kibworth Knoll and with the staff who supported them.” from the report
Kind and respectful care
Staff were observed speaking patiently and sensitively. People said staff respected their privacy, supported their independence and knew their personal preferences.
“Staff spoke to people in a kind, patient and sensitive manner.” from the report
Personalised support
Care plans included people's life histories, spiritual needs, hobbies and interests. Staff used this information to provide meaningful support.
“People's plans of care included information about their past lives, their spiritual needs and the hobbies and interests they enjoyed.” from the report
Good response to health risks
The home acted after a choking incident by arranging swallowing assessments for everyone. Changes were monitored and referrals were made when needed.
“These were then monitored monthly to check for any changes in people's ability to swallow.” from the report
Activities and choice
People could choose whether to join activities, use the gardens, go on trips and receive visitors when they wanted.
“People told us there were enough activities offered and they could choose to attend or not.” from the report
Food and drink records
needs fixingFor people at risk of not getting enough food or drink, staff recorded what was offered but not how much. The manager said this would be addressed.
“We noted whilst the staff recorded what people had been offered, the amount offered was not recorded.” from the report
- 01How do you now record the amount of food and drink offered to people at nutritional risk?
- 02How would you assess and support my relative's particular health needs before they moved in?
- 03How are care plans reviewed, and how would my relative and family be involved?
- 04What activities would be suitable for my relative, and how could they choose whether to join in?
- 05How would you support my relative's wishes and needs at the end of life?
This was an unannounced inspection covering all five CQC questions, including the premises and care provided; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 21 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Kibworth Knoll
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- May 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 10 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.