CQC report explained · a residential care home
What the CQC found at Keychange Charity Fair Havens Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2018
Keychange Charity Fair Havens Care Home was rated Good; inspectors found caring, safe care, with recruitment checks being strengthened.
Inspectors visited the home without warning on 28 November and 5 December 2017. They spoke with people, relatives, staff and health professionals. They observed care and checked care plans, medicines, staffing, complaints and management records.
The home provided care for up to 21 older people, and all 21 places were occupied during the visits. Inspectors found enough staff with suitable skills, safe medicines arrangements, individual risk assessments and clean, safe surroundings.
People described staff as kind and considerate. Inspectors found personalised care, good support with food and healthcare, activities, complaints handling and end of life planning. The home had effective systems for checking quality and making improvements.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection in July 2015.
Kind and respectful care
Staff were attentive to people's routines, preferences and dignity. People were involved in decisions and encouraged to remain independent.
“There was a warm, calm and friendly atmosphere at the service where people were relaxed and staff were attentive to their needs.” from the report
Safe care systems
The home assessed risks, monitored incidents and had arrangements for medicines, emergencies and infection control.
“Risks to people's personal safety had been assessed and plans were in place to minimise these risks.” from the report
Personalised support
Care plans included people's life histories, routines, communication needs and care preferences. The electronic system helped staff see current information.
“People's care was personalised and people's care plans included information about their life histories and preferences around routines.” from the report
End of life care
Staff worked with people, families and health professionals to support comfort, dignity and people's wishes at the end of life.
“The service had many examples where they worked with people, families and other stakeholders in order to help people have dignity and comfort during their last days.” from the report
Responsive management
The manager sought feedback and used it to make changes, including changes to the menu. A complaints policy was available and followed.
“The registered manager sought feedback from people, relatives and staff to improve the quality of the service.” from the report
Missing recruitment references
needs fixingSome staff recruitment files did not contain references from previous employment. The manager had started obtaining the missing documents and introduced extra checks for new staff.
“The registered manager had identified discrepancies in some staff's recruitment files, which meant they did not contain all the necessary recruitment documentation” from the report
Permanent staff vacancies
minorThere were vacancies for permanent staff at the time of inspection. Existing staff worked extra hours and agency staff filled gaps, although inspectors found there were enough staff to meet people's needs.
“At the time of inspection there were vacancies for permanent staff.” from the report
- 01Have all staff recruitment files now been checked and given the required references from previous employment?
- 02How many permanent staff vacancies are there now, and how often are agency staff used?
- 03How will you make sure agency staff know each person's current care needs and preferences?
- 04How are people's feedback and complaints recorded, reviewed and used to make changes?
- 05How are individual end of life wishes discussed, recorded and updated with families?
This was an unannounced inspection of all five CQC areas, and the previous inspection in July 2015 had rated the home Good. This explanation was written from the published report of 9 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Keychange Charity Fair Havens Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Keychange Charity Fair Havens Care Home →
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 15 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Southampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 39 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.