What the CQC found at Kenwyn

People and relatives were positive about the staff. Inspectors saw staff treating people with kindness, dignity and respect.

“We observed them engaging people in a kind, caring and inclusive way.” from the report

Care plans contained more detail about people's individual needs and wishes. This helped staff provide more consistent, person-centred care.

“Care plans were person centred and included any best practice and information from healthcare professionals.” from the report

People were offered a varied diet, snacks and drinks. Staff monitored food and fluid intake and referred people to healthcare professionals when needed.

“Where it was noted there was a concern, for example in not drinking enough, people had been referred to their GP.” from the report

The report found that recruitment checks were completed before staff started work. Staffing levels had also increased since the previous inspection.

“Recruitment was robust and ensured staff were only employed once all checks had been completed” from the report

Five people's records showed missed doses or did not make clear whether medicines had been given correctly. There were also no trained night staff available to give medicines.

“There were problems with five people's medicines administration records where doses of one or more medicine had been missed” from the report

Some staff had not completed fire or safeguarding training. Other role-specific training was also missing, and the training records did not always give a reliable picture.

“However some key training had not taken place which could have placed people at potential risk.” from the report

Inspectors found strong smells, dirty areas and worn or stained furniture and carpets on the first visit. Some problems improved during the inspection, but more refurbishment was planned.

“Some areas of the home had strong odours of urine, and were not clean or well maintained.” from the report

Group activities had increased, but there was limited time for people who could not or did not want to join them. People could not access the community unless they could do so independently.

“There was limited time to spend with people who were unable or did not want to join in group activities” from the report

Quality checks had improved but did not identify issues with medicines, cleanliness and furnishings. The provider had not yet shown that improvements were fully embedded.

“The registered providers quality monitoring was not always robust and failed to identify improvements were needed” from the report