CQC report explained · a residential care home
What the CQC found at Kenver House Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2019
Kenver House Limited was rated Good; inspectors found kind, safe and personalised care, with plans to improve some records and facilities.
The inspection was unannounced and took place on 04 July 2019 and 08 July 2019. One inspector spoke with people living at the home, visitors, staff and managers. They observed care and looked at care records, staff files, complaints, audits and other records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People appeared comfortable and safe. Staff knew people well, treated them respectfully and supported their choices, health, meals, activities and relationships.
The home had enough staff, managed medicines safely and checked risks. Care plans were detailed and reviewed. Managers used audits and feedback to make improvements. The overall rating and all five area ratings remained Good from the previous inspection.
Kind and respectful care
People and relatives spoke positively about the care. Staff understood people's individual needs and communicated with them in a warm and respectful way.
“People were relaxed, comfortable and confident in their home.” from the report
Personalised support
Care plans included people's routines, preferences and communication needs. People were supported to make choices, remain independent and take part in activities that interested them.
“People received personalised care that was responsive to their individual religious or cultural needs.” from the report
Safe medicines and staffing
Medicines were managed safely and staff had their medicine skills checked. The manager had added staff hours at busy times and inspectors saw that people did not wait long for help.
“Medicines were well managed, and people received their medicines as prescribed.” from the report
Positive management
Staff, people and relatives described managers positively. The home gathered feedback and used audits and action plans to improve care.
“The management promoted a positive culture that was open and transparent.” from the report
Audit system to be improved
minorThe provider was asked to change its audit tool so future checks would be more comprehensive. This was a minor improvement point and did not change the Good rating.
“We spoke to the provider about changing the audit tool that they used to make future audits more comprehensive.” from the report
- 01What changes have been made to the provider's audit tool since the inspection?
- 02Are the extra staff hours at busy times still in place, and how do you check that people receive help promptly?
- 03Is the caravan in the garden now safe and available for people to use?
- 04How would you support my relative if they needed end of life care, given that nobody was receiving this care during the inspection?
- 05How are people's care plans and health needs reviewed if their needs change?
This was an unannounced inspection covering all five CQC questions, and the report says each rating remained Good from the previous inspection. This explanation was written from the published report of 1 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2017
Rated Good; inspectors found safe, kind and personalised care, with a minor problem in the complaints information that was corrected during the visit.
This was an unannounced inspection on 8 and 9 December 2016. One adult social care inspector reviewed information from the provider, contacted health and social care professionals, spoke with people, relatives and staff, and checked care records, staff files and quality records.
The home supported 28 people at the time, with space for 30, and also provided day care. Inspectors found enough suitably trained staff, safe medicines systems, assessed risks, appropriate support with food and healthcare, and respectful care. People were offered activities, trips and holidays, and their care plans were reviewed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found the home well managed, with regular checks used to identify improvements. They found the complaints procedure had some incorrect or missing information, but the home updated it during the inspection.
Kind and respectful care
Inspectors observed positive relationships and saw people treated with dignity and compassion. People and relatives also gave positive feedback about the care.
“Throughout our inspection people were cared for and treated with dignity, respect and kindness.” from the report
Safe staffing and medicines
The home had enough staff to meet people's needs, with staffing adjusted for one-to-one support and outings. Medicines were stored, given and recorded safely.
“People were provided with safe care by adequate numbers of appropriately skilled staff being made available.” from the report
Personalised activities
People could choose from activities, outings and trips. The home also arranged holidays for some people with staff support.
“The home employed an activities coordinator and we observed them engaging people in activities.” from the report
Strong management checks
The manager was visible and approachable. Regular audits, surveys and reviews of accidents and incidents helped the home monitor care and make improvements.
“There were systems in place to regularly assess and monitor the quality of the home.” from the report
Complaints information needed correcting
minorThe written complaints procedure did not explain all the ways people could complain and included incorrect information about contacting the CQC. The home corrected this during the inspection.
“The procedure did not contain the methods in which people should make their complaint.” from the report
- 01How are falls risks assessed and reviewed for my relative, and what action is taken if they fall?
- 02How will you support my relative's dementia needs and involve us in decisions where they cannot decide for themselves?
- 03What activities, outings and day-to-day choices would be available for my relative?
- 04Can you show us the current complaints procedure and explain how a complaint would be investigated?
- 05How will you monitor my relative's food, drink and weight if they are at risk of malnutrition?
This was an unannounced comprehensive inspection covering all five questions, following the previous inspection on 19 September 2013. This explanation was written from the published report of 11 January 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Kenver House Limited
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 15 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.