What the CQC found at Kenilworth Care Home

Inspectors saw relaxed and trusting interactions. People and families said staff were kind, respectful and understood how each person preferred to be supported.

“People were treated with dignity and their privacy was respected. Staff were kind and caring.” from the report

People helped with household tasks, meal preparation, shopping and gardening. Staff supported people to make choices and access the community while managing risks.

“People were encouraged to have control in their daily lives and staff encouraged people to live as independently as possible.” from the report

Care plans included people's preferences, communication needs and desired outcomes. Staff adapted support to people's wishes and changing needs.

“People's care and support needs were reviewed and families and health care professionals were involved where appropriate.” from the report

People were supported to attend health checks and appointments. The home worked with health professionals and used health action plans and hospital passports.

“The service worked well with other professionals to ensure people's health needs were met effectively and in a timely manner.” from the report

The home's audits did not identify the record-keeping problems found during the inspection. This led to a Requires Improvement rating for Well-led.

“However, these were not always effective and did not identify concerns found by inspectors.” from the report

Some medicines administration records were recorded inconsistently, which could confuse staff. Care records were not always in chronological order and some older information was mixed with current information.

“Records relating to people's care were not always kept in good order.” from the report