What the CQC found at Kendal Care Home

The home had systems to identify and report abuse. Staff had been trained and people and relatives said they felt safe.

“People were safe and protected from the risk of abuse. The provider had robust systems to protect people from abuse.” from the report

The home carried out thorough checks before employing new staff, including references and checks with the Disclosure and Barring Service.

“The provider carried out robust checks on all new staff before they were employed in the home.” from the report

Inspectors found that staff knew people well and involved people and families in decisions about their care.

“The provider, registered manager and staff were committed to providing people with person-centred care which promoted a good quality of life.” from the report

Managers monitored safety and quality, acted on problems and met their responsibilities to be open about significant incidents.

“Where they found areas which required further improvement they took prompt action.” from the report

The home gathered views from people and relatives and made changes in response, including changes to visiting arrangements and people's rooms.

“People and their relatives told us if they made suggestions about how the service could be improved the provider took action where possible.” from the report

Inspectors saw two occasions when staff did not follow good practice with PPE. The provider arranged reminders and asked staff to challenge poor practice.

“We were not fully assured staff were consistently using PPE effectively and safely.” from the report

One infrequently used emergency medicine was not easy to access, and not all staff were confident about giving it. Training and clearer storage information were arranged during the inspection.

“One infrequently used emergency rescue medicine was not easily accessible and not all staff were confident to administer the medicine.” from the report

Some records were inaccurate or not up to date on the first inspection day. The home reviewed them and corrected the information before the second visit.

“On the first day of our inspection we found some records were not accurate and up to date.” from the report

Although inspectors saw call bells answered promptly and care provided as needed, some people said there were times when more staff were needed.

“Some people told us there were enough staff to provide people's support, but other people said there were times more staff were needed.” from the report