CQC report explained · a residential care home
What the CQC found at Keele Crescent Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were managed, including the use of PPE, testing, cleaning, visiting arrangements and the management of possible outbreaks. The provider also said it had measures to reduce the risks from COVID-related staff pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found effective infection control, safe visiting arrangements and support to reduce loneliness.
This was an announced, targeted inspection on 11 January 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected people.
Inspectors were assured that the home used protective equipment safely, supported testing, kept the premises clean and followed guidance on visiting, shielding and social distancing. No residents or staff had contracted COVID-19 since the beginning of the pandemic.
The home was inspected but not rated. This means the report does not provide a usual overall quality rating, and it does not assess all five areas of care in detail.
Infection control
Inspectors found that people were protected from infection and that the home was clean. They were assured that PPE, testing, cleaning and outbreak procedures were being used appropriately.
“We found people were protected from the risk of acquiring infections and the service was clean.” from the report
No reported COVID-19 cases
The report says the infection control measures had been effective, with no reported cases among residents or staff since the beginning of the pandemic.
“Measures the provider had put in place to reduce the risk of the spread of infection had proved effective as no residents or staff had contracted COVID-19 since the beginning of the pandemic.” from the report
Support during isolation
The home helped residents stay in contact with friends and relatives during isolation. It also provided dedicated support time from an assigned staff member.
“The provider supported people and their relatives to understand the isolation processes and how the service could help to alleviate them feeling lonely” from the report
Visiting space
A summer house had been added to provide a well-ventilated space for residents and visitors.
“The provider had installed a summer house in the garden to provide additional well ventilated space for residents and visitors to spend time.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visiting arrangements working now, and what happens if there is an infection outbreak?
- 02How do you support residents who feel lonely or isolated from family and friends?
- 03What measures are in place now if COVID-related staff pressures affect staffing?
- 04How are PPE and testing provided for staff, residents and visiting professionals?
- 05Is the garden summer house still available for residents and visitors, and how is it used?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-related staffing pressures; it was not a full assessment of all five questions and the service was not rated. This explanation was written from the published report of 11 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Keele Crescent Care Home was rated Good; inspectors found safe, kind and personalised care, with medication systems improved since the previous inspection.
This was an unannounced planned inspection on 11 March 2020. Inspectors spoke with relatives, staff and managers. They reviewed care plans, medication records, staff recruitment files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and relatives said they felt safe and happy. Inspectors found staff knew people well and provided personalised care.
Medication management had been a problem at the previous inspection, when the home breached a regulation and was rated Requires Improvement. At this inspection, inspectors found improvements and said the home was no longer in breach.
Inspectors found good systems for assessing risks, supporting choice, involving relatives, responding to people's preferences and checking the quality of care.
Personalised care
Staff knew people's routines, likes and dislikes, and used this information to provide care in the way each person preferred.
“People's needs and preferences were known by staff and this had led to people receiving person-centred care.” from the report
Kind and respectful staff
Inspectors saw staff reassuring people and supporting their choices, dignity and independence.
“People were treated with kindness, respect and empathy by staff who promoted their diverse needs.” from the report
Improved medication safety
The home had strengthened its medication systems after the previous inspection. Records were signed appropriately and staff competence was checked regularly.
“People received their medicines at the right time.” from the report
Good communication with families
Relatives were involved in care reviews and discussions. The report describes regular communication with families about people's care and progress.
“Family members felt involved and said there were good lines of communication.” from the report
Previous medication breach
seriousAt the previous inspection, the home had not properly assessed risks linked to medicines. Inspectors said this had been improved and the breach was no longer present at this inspection.
“At our last inspection the provider had failed to robustly assess the risks relating to people's medications.” from the report
- 01What changes were made to medication systems after the previous inspection, and how are they checked now?
- 02How often are staff's medication skills assessed?
- 03How will you make sure care plans continue to reflect my relative's routines, likes and dislikes?
- 04How will you keep relatives informed and involved in reviews of their family member's care?
- 05What activities and communication aids would be available for my relative's particular needs?
This was an unannounced planned inspection that assessed all five CQC questions and looked at both the premises and care provided. This explanation was written from the published report of 1 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Keele Crescent Care Home
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2018
Registered with the Care Quality Commission on 16 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.