CQC report explained · a residential care home
What the CQC found at Jubilee Villa
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm, with risks, staffing, recruitment, medicines and infection control generally well managed. Inspectors found some radiators without protective covers and the provider took immediate action to review the risks and install covers where needed.
- Effective?
- Good
- People's needs and choices were assessed and care plans were regularly reviewed. Staff had training and support, and people received help with nutrition, healthcare, communication and decisions about their care.
- Caring?
- Outstanding
- Inspectors found exceptionally kind and respectful care. Staff understood people very well, supported communication and independence, and involved relatives in decisions.
- Responsive?
- Good
- Care was tailored to people's communication needs, interests and routines. People were supported to pursue goals, use local facilities and keep important relationships.
- Well-led?
- Good
- The home had a warm and positive culture. Leaders monitored quality, listened to staff and relatives, and worked with other professionals to improve people's outcomes.
What inspectors found, January 2022
Jubilee Villa is rated Good overall, with Outstanding caring; inspectors found safe, personalised support but noted radiator and damp issues.
One inspector visited on 1 December 2021. They spoke with providers, staff, relatives and professionals, observed care, and checked care plans, medicines, recruitment files and management records. They also checked infection prevention measures.
The home supported five people with learning disabilities or autistic spectrum disorder. Inspectors found people were safe, received effective support and had their needs met. Staff understood people's communication, supported their choices and helped them take part in activities, maintain relationships and become more independent.
The strongest area was caring, which improved from Good to Outstanding since the previous inspection. The other four areas remained Good. Inspectors found a positive and well-managed service, but noted that some radiators were not protected from possible burns and one person's room had damp that needed repair.
Kind and respectful care
Relatives and professionals consistently praised the staff's compassion. Inspectors saw calm, respectful relationships and staff responding well when people became anxious.
“The feedback we received about the care provided was unanimously positive.” from the report
Meaningful activities
People were supported to enjoy hobbies, use local facilities, go on trips and maintain relationships with relatives.
“People were supported to pursue meaningful goals and outcomes and engage in activities, hobbies and interests of their choice.” from the report
Safe staffing and medicines
There were enough staff, recruitment checks had been completed and medicines were administered by trained staff whose competence was checked.
“There were enough staff to care for people safely.” from the report
Radiator protection
needs fixingSome radiators in bedrooms and corridors did not have covers to reduce the risk of surface burns. The provider acted immediately to review the risks and fit covers where needed.
“Some radiators in people's rooms and corridors did not have a cover to protect people from potential risks of surface burns.” from the report
Damp in one room
needs fixingInspectors saw signs of damp on the external walls of one person's room. The provider had asked a maintenance contractor to investigate and remedy the source as a priority.
“One person's room showed signs of damp on external walls.” from the report
- 01Have all radiator covers identified during the inspection now been installed, and what risks were found?
- 02Has the damp in the person's room been fully repaired, and how was the cause dealt with?
- 03How will you assess and record each person's preferred communication methods?
- 04What support and training do staff receive when someone becomes distressed?
- 05How are medicines regularly reviewed, including psychotropic medicines?
This inspection covered all five CQC questions, the premises and care provided, and infection prevention and control measures; all ratings were assessed during this visit. This explanation was written from the published report of 20 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jubilee Villa
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- June 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2018
Registered with the Care Quality Commission on 24 May 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.