CQC report explained · a nursing home
What the CQC found at Jubilee Mews
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Jubilee Mews was inspected but not rated; inspectors found strong COVID-19 infection control and safe visiting arrangements.
This was an announced, targeted inspection on 23 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
The home had regularly updated COVID-19 policies, risk assessments, testing, visitor checks, personal protective equipment and increased cleaning. Inspectors said staff were using protective equipment correctly and that visitors and residents could meet safely.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or a full rating for all five areas of care.
COVID-19 risk management
The home had policies and risk assessments for COVID-19, and these were updated when national guidance changed.
“The registered manager had identified, assessed and mitigated COVID-19 related risks to people, staff and visitors.” from the report
Protective equipment and hygiene
There was enough protective equipment and hand sanitiser. Inspectors saw staff using protective equipment correctly and found increased cleaning schedules.
“There was an ample supply of PPE for staff and visitors to use.” from the report
Contact with relatives
The home supported people to keep in touch with relatives through an outdoor visiting area and indoor visits as restrictions eased.
“People living in the home and their relatives were supported to maintain contact.” from the report
Safe visits and community access
Visitors and professionals were screened, and people could leave the home to see relatives or use the local community.
“Relatives and external professionals were supported to visit the service safely in line with government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how often are the policies reviewed?
- 02How are visitors currently screened, and what visiting arrangements are available for relatives?
- 03How often are residents and staff tested when there is an infection risk?
- 04How many staff are currently working on each shift, and how does the home manage staffing pressures?
- 05How are residents supported to leave the home and maintain contact with relatives?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 4 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with end-of-life wishes still needing to be recorded.
This was an unannounced comprehensive inspection on 22 June 2018. One inspector visited, spoke with people, staff and a visiting health professional, observed the service and checked care, medicines, staffing and management records.
The home supported 11 people, with space for up to 12. Inspectors found that people felt safe, staff were properly checked and trained, medicines were managed safely and risks were reviewed. People received help with healthcare, food, daily living skills, hobbies and community activities.
People described staff as kind, respectful and approachable. Care plans were personal and up to date, and people were involved in decisions about their lives. The home had effective complaints and quality-checking systems.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The rating was unchanged from the previous inspection in March 2016. Inspectors noted one area to address: people's end-of-life wishes had not been recorded.
People felt safe
People said they felt safe living in the home and with the staff supporting them. Staff understood how to respond to safeguarding concerns.
“Everyone we spoke with said that they felt very safe living at Jubilee Mews and they felt safe with the staff who supported them.” from the report
Kind and respectful care
Staff built positive relationships with people and supported their choices, privacy and dignity. People were involved in decisions about their daily lives.
“Positive, caring relationships had been developed with people.” from the report
Support for independence
The home helped people build everyday skills such as cooking, laundry and budgeting. People were also supported to follow interests and take part in community life.
“Rehabilitative work was done with people, supported by staff following support plans such as for laundry, cooking, budgeting and other skills to help people prepare for living independently.” from the report
Strong staff support and leadership
Staff were described as experienced and knowledgeable. Staff had access to training, supervision and support from the management team.
“The registered manager was supported by a staff that was longstanding, experienced, knowledgeable and familiar with the needs of the people they supported.” from the report
End-of-life wishes not recorded
needs fixingThe home did not have information about people's end-of-life wishes to guide staff. The registered manager said this would be addressed.
“Information was not available about people's end of life wishes to inform staff of people's wishes at this important time.” from the report
- 01How will you record and regularly review my relative's end-of-life wishes?
- 02How would you support my relative to build or maintain everyday skills such as cooking, laundry and budgeting?
- 03How would you involve my relative in choosing activities, hobbies and community opportunities?
- 04How are staffing levels adjusted if people's needs change?
- 05How would my relative's healthcare appointments and advice from professionals be managed?
This was an unannounced comprehensive inspection covering all five rating areas, and the report says the overall rating remained Good from March 2016. This explanation was written from the published report of 10 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jubilee Mews
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 10 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
36 live-in carers within about an hour of Newcastle upon Tyne
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,160 a week. 30 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.