CQC report explained · a residential care home
What the CQC found at Jubilee House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that the home used protective equipment safely, supported testing and isolation, managed outbreaks and kept its infection control policy up to date. They also found that staffing pressures linked to COVID-19 were being managed.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Outstanding
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Outstanding
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Jubilee House had good COVID-19 infection control at a targeted inspection, but the service was inspected and not rated.
This was an announced, targeted inspection on 14 February 2022. Inspectors looked mainly at infection prevention and control during the COVID-19 pandemic. They also asked about staffing pressures.
Inspectors found good practices. The home was clean, staff used protective equipment properly, and cleaning of frequently touched surfaces had increased. Ventilation, testing, isolation and outbreak arrangements were in place.
At the time, the home was closed to non-essential visitors because of a COVID-19 outbreak. People could keep in touch through video and telephone calls, window visits and essential care giver visits. The management team was planning a phased reopening.
The service was inspected but not rated. This report does not provide a Good, Requires Improvement or Inadequate rating for the home.
Good infection control
Staff used protective equipment appropriately and followed infection control practices. Inspectors were assured that the home was managing infection risks.
“We observed staff following good infection prevention and control practices including appropriate use of personal protective equipment (PPE) in line with government guidance to reduce the risk of infection.” from the report
Clean and well ventilated
The home was clean and high-touch areas were regularly sanitised. Doors and windows were open to improve ventilation while keeping the home comfortable.
“Jubilee House was clean throughout. Increased cleaning was taking place across all aspects of the home.” from the report
Contact with relatives
When normal visiting was restricted, people were supported to stay in contact with family and friends in several ways. Essential care giver take-up was high.
“During times when visiting had been restricted, due to either Public Health England guidance or an outbreak in the home, people were supported to stay in contact with family and friends through regular video calls and telephone calls” from the report
Prompt medical advice
The management team worked with healthcare professionals, including local GP practices. Inspectors found that medical advice was obtained promptly when needed.
“If medical advice was needed, this was obtained in a prompt manner.” from the report
Inspectors raised no specific concerns in this report.
- 01How does the home currently manage visiting during a COVID-19 outbreak or other infection risk?
- 02What arrangements are in place for essential care givers and named visitors?
- 03How will you contact relatives and support residents if normal visiting has to be restricted?
- 04How do you manage staff absence and shift cover during COVID-19-related staffing pressures?
- 05How quickly can residents access GP or other healthcare advice when they need it?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures, so the service was inspected but not rated overall. This explanation was written from the published report of 25 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
Jubilee House was rated Outstanding; inspectors found safe, kind and highly personalised care, with especially strong activities, end-of-life care and leadership.
This was an unannounced inspection on 4 and 6 April 2017. Inspectors spoke with people living in the home, relatives, staff and visiting health professionals. They observed care and checked care records, medicines, recruitment, training and quality checks.
The home was rated Good for Safe, Effective and Caring. Inspectors found enough suitably recruited staff, safe medicines systems, effective training, good healthcare support and kind care. People were involved in decisions and their privacy, dignity and independence were respected.
Responsive and Well-led were rated Outstanding, giving an overall rating of Outstanding. Inspectors found care plans were highly personal, people could follow their interests and maintain relationships, end-of-life care was excellent, and the home had strong, open leadership and systems for improvement.
Personalised care
Care was planned around people's individual routines, preferences and goals. Staff used detailed care plans and life story information to understand what mattered to each person.
“People were at the heart of the service and received exceptional care that was personalised to them, taking account of their needs and wishes.” from the report
Activities and relationships
People were supported to keep in touch with family, the community and social groups. They could choose from many activities and suggest new ones.
“People were encouraged to maintain relationships that mattered to them such as family, community and other social links.” from the report
End-of-life care
The home worked with health professionals and families to plan care around each person's wishes. Inspectors found that people experienced a comfortable and dignified death in line with those wishes.
“The service provided outstanding end of life care. People experienced a comfortable, dignified death in line with their wishes” from the report
Strong leadership
The management team was visible, approachable and focused on improving people's care. Staff felt supported and were encouraged to gain qualifications and take on specialist roles.
“There was visible and effective leadership within the service.” from the report
Quality and safety checks
The home used audits and reviews covering areas such as care planning, accidents, medicines, pressure care and nutrition. These checks were used to make improvements.
“Robust quality assurance systems and processes were well established and used for evaluating information about the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you tailor my relative's care plan to their routines, preferences and independence?
- 02How will you support my relative to continue their hobbies, activities, faith and family relationships?
- 03What support can you provide if my relative needs help with eating, drinking, mobility or medicines?
- 04How would you involve us in planning end-of-life care and responding to changes in their health?
- 05How are comments or concerns from residents and relatives recorded and used to improve the home?
This was an unannounced inspection covering all five CQC questions, including observations, discussions with people and relatives, and checks of care, staffing, medicines and quality records. This explanation was written from the published report of 18 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Jubilee House
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2017Outstandingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- April 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.