CQC report explained · a nursing home
What the CQC found at Jubilee House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2017
Rated Good in all five areas; inspectors found safe, caring and well-managed care, with family meetings needing to restart.
The inspection was unannounced and took place on 10 August 2017. One inspector spoke with people living at the home, relatives, staff and a visiting health professional. They also observed care, checked three care records and staff records, and looked around the building.
Inspectors found people were safe and well cared for. Medicines were managed safely, staffing levels were sufficient, care plans were up to date, and staff responded well to people's health needs. People were supported with food, drinks, activities and contact with visitors. Staff were described as kind, respectful and supportive.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. Since the previous inspection, staff had received training about the Mental Capacity Act and restrictions on people's freedom. The report says this earlier shortfall had been addressed.
Safe staffing and care
Inspectors found enough staff to provide safe and timely care. Staff were visible, attentive and answered call bells promptly.
“There were sufficient numbers of staff deployed throughout the service to ensure safe and timely care.” from the report
Kind and respectful staff
Staff knew people well and treated them with dignity. They asked for consent and protected people's privacy during personal care.
“The observations we made confirmed people who lived at Jubilee House were supported in a compassionate and inclusive way.” from the report
Good care records
Care plans gave staff clear information about people's needs and risks. Records were reviewed and updated when people's needs changed.
“Care plans were detailed and informative with clear guidance for staff on how to support people well.” from the report
Effective improvements
The home had acted on the previous inspection's concerns about Mental Capacity Act training. Staff now understood how to protect people's rights and use the least restrictive approach.
“All levels of staff had undertaken training so they understood what restrictive practice meant and what action to take.” from the report
Family meetings had paused
minorThere had been no formal resident or family meetings for several months. The manager said a meeting was planned for the following few months.
“However there had been no formal resident/family meetings for several months.” from the report
- 01When was the last resident or family meeting, and when is the next one planned?
- 02Is the home currently accepting anyone who needs nursing care, or is nursing care still not provided?
- 03What activities are currently available, including trips into the local community?
- 04How will you make sure Mental Capacity Act and Deprivation of Liberty Safeguards training remains up to date?
- 05How are medicine audits and care plan reviews used when a person's needs change?
This was an unannounced inspection covering the overall quality of the home and all five CQC questions; the previous comprehensive inspection was on 17 March 2015. This explanation was written from the published report of 23 September 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jubilee House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 13 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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21 live-in carers within about an hour of Torbay
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,400 a week. 17 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.