CQC report explained · a nursing home
What the CQC found at Jubilee House Therapy Centre
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found that risks were assessed, equipment and accommodation were safe, medicines were managed safely and there were enough suitably skilled staff. People said they felt very safe.
- Effective?
- Outstanding
- The home used specialist equipment, therapy and support from several services to help people achieve better outcomes. People were involved in assessments and were supported to continue useful skills after returning home.
- Caring?
- Outstanding
- Staff were described as kind, empathetic and respectful. People were fully involved in planning their care and making decisions about the support they received.
- Responsive?
- Outstanding
- Support, therapy programmes, activities and communication methods were tailored to individual needs and preferences. People set their own goals and were helped to maintain progress after leaving.
- Well-led?
- Outstanding
- Inspectors found strong leadership, excellent teamwork and effective checks on quality and safety. The service used people's feedback and new ideas to keep improving.
What inspectors found, September 2019
Rated Outstanding overall; inspectors found exceptionally personalised, caring and effective support, with safety rated Good.
This was a planned, unannounced inspection. One inspector visited on 11 and 25 June 2019. They spoke with four people staying at the home, four staff members, and nine people or relatives who had used the service during the previous year. They also checked care, medicine, staff and management records.
The home provides short breaks with personal and nursing care for current and former firefighters and their relatives. Inspectors found that people received highly personalised therapy and support. People set their own goals and were helped to build confidence, skills and independence that they could use at home.
The overall rating was Outstanding. Effective, Caring, Responsive and Well-led were all rated Outstanding. Safe was rated Good, meaning inspectors found people were safe and protected from avoidable harm. The home had improved from Good overall at the previous inspection, published on 14 December 2016.
Personalised therapy
People set their own goals and received therapy designed around their condition, preferences and abilities. Inspectors found that the support helped people achieve more independence.
“The service provided an exceptionally personalised service for individual people that met their specific needs, preferences and wishes.” from the report
Specialist equipment
The home had specialist equipment and adapted rooms to support mobility and independence. People could also use exercise and nutrition apps to continue their progress at home.
“These included a hydrotherapy pool, electrical stimulation equipment and an anti-gravity treadmill which allowed people to exercise in a zero-gravity way.” from the report
Kind and respectful staff
People and relatives said staff were caring, understanding and respectful. Staff adapted their support to protect dignity while encouraging independence.
“People and their relatives said the staff and the organisation was extremely caring and considerate towards each of them.” from the report
Strong leadership
Inspectors found a clear focus on people's wellbeing, good teamwork and effective checks on the quality and safety of the service.
“A range of audits and checks were undertaken by the registered manager and these were extremely effective in maintaining safety and continuously developing this high performing service.” from the report
Inspectors raised no specific concerns in this report.
- 01Is my relative eligible to stay at the home, and how will you assess whether it can meet their condition and goals?
- 02What therapy, equipment and activities would be included in my relative's personalised programme?
- 03How will my relative be involved in setting goals and recording progress during the stay?
- 04What support, exercises, apps or advice would my relative receive to continue progress after returning home?
- 05How would you work with local nurses, health services or other agencies when my relative returned home?
This was an unannounced inspection of the whole service, including the premises and care, and all five CQC questions were rated. This explanation was written from the published report of 21 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2016
Rated Good; inspectors found safe, caring and personalised rehabilitation support, with strong management and no reported breaches.
The inspection was unannounced and took place on 14 September 2016. One inspector spoke with all three people using the service, two staff members and the registered manager. They reviewed care records, staff files, training and supervision records, policies, complaints information, and safety and maintenance records.
The inspectors found that people were safe and well supported. Staffing levels were sufficient, risks were assessed, medicines were managed safely, and the building and equipment were maintained. The home was clean, and staff followed infection control procedures.
Care plans were detailed and personal. People were involved in decisions about their rehabilitation, treatment, food and daily activities. Inspectors observed friendly and respectful care, and found that the home listened to feedback and used it to make changes.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It had previously been found fully compliant in July 2014.
Personalised rehabilitation
People's care and rehabilitation plans reflected their individual needs, abilities, goals and wishes.
“care and support was tailored and personalised to meet each person's needs and aspirations.” from the report
Safe staffing
Inspectors found enough skilled and experienced staff to meet people's needs, and people said they did not have to wait for help.
“There were sufficient numbers of skilled and experienced staff on duty to safely meet the needs of people who used the service.” from the report
Listening to feedback
People were asked about their experience after each stay. Inspectors were given examples of changes made in response to comments.
“People who used Jubilee House told us that the service listened and acted upon any comments they made.” from the report
Inspectors raised no specific concerns in this report.
- 01What has changed at the home since the September 2016 inspection?
- 02How will you assess and review my relative's mobility, medicines, manual handling and skin care risks on admission?
- 03How will my relative help decide their rehabilitation goals and what support they receive during each stay?
- 04How are special diets, food preferences and nutritional needs recorded and provided?
- 05What emergency healthcare and hospital transfer arrangements would apply if my relative became ill during their stay?
This was an unannounced inspection of the overall service, covering all five CQC questions and resulting in a Good rating in each area. This explanation was written from the published report of 14 December 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jubilee House Therapy Centre
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- September 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Jubilee House Therapy Centre →
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Jubilee House Therapy Centre →
- August 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 31 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
9 live-in carers within about an hour of Westmorland and Furness
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.