CQC report explained · a residential care home
What the CQC found at Jubilee House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed and managed, staffing levels were sufficient, recruitment checks were completed and medicines were managed appropriately.
- Effective?
- Good
- People had person-centred care plans, trained staff and support to eat well, develop life skills and access health services. Mental capacity and best-interest procedures were followed.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were supported to express their views and make decisions about their care.
- Responsive?
- Good
- Care plans reflected people's goals, abilities and preferences and were regularly reviewed. People were supported with communication, relationships, activities and complaints.
- Well-led?
- Good
- The home had a positive, person-centred culture. Managers understood their responsibilities, gathered feedback and used audits and action plans to monitor care.
What inspectors found, December 2021
Rated Good; inspectors found safe, kind and personalised care across all five areas.
Inspectors visited on 6 December 2021. They spoke with three people living at the home, three staff members and a visiting professional. They reviewed care records, medicine records, staff files, training information and quality checks.
The home supported six people with learning disabilities and provided 24-hour support. Inspectors found that people felt safe, had enough staff, received their medicines properly and were supported to access healthcare, activities and the local community.
Care was personalised and people were involved in decisions about their support. Staff promoted independence, privacy and dignity. The home also used easy-read information and pictorial signs to support communication.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published on 23 November 2017.
Safe staffing
Inspectors found enough competent staff on duty, with the right skills to support people safely and respond to unexpected events.
“There were always enough competent staff on duty.” from the report
Promoting independence
People were supported to learn life skills and make choices about their daily lives, including meal preparation and managing tasks at home.
“Staff supported people in their independence and learning new life skills” from the report
Personalised care
Care plans focused on each person's goals, abilities, health and preferences. People and their families were involved in developing these plans.
“People, their families and staff were involved in developing their care, support and treatment plans.” from the report
Good staff training
Staff received an induction, ongoing training and competency checks relevant to their roles and to people's needs.
“We saw evidence of a comprehensive induction programme and evidence of competency checks for staff members which ensured consistent high-quality care was delivered.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you support my relative's specific communication needs, including the use of easy-read information or pictures?
- 02How will my relative be involved in creating and reviewing their care plan and personal goals?
- 03What is the current manager's role while the application to become registered manager is being considered?
- 04How will you support my relative to develop independence and take part in activities they choose?
- 05How are medicines given in line with my relative's preferences and needs?
This inspection covered all five key questions, including infection prevention and control, and reviewed both the care provided and the care home premises. This explanation was written from the published report of 30 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was an unannounced inspection on 16 October 2017. The home supported up to six people with a learning disability, and all six places were occupied. One inspector spoke with four people, staff and managers, and reviewed care, medicines, recruitment, training and management records.
Inspectors found that people were kept safe. Staff understood safeguarding and individual risks, staffing levels were sufficient, and medicines were managed safely. Staff had training and supervision, supported people's choices, and helped people maintain their health.
People described staff as kind and caring. Staff knew people's needs and preferences, respected privacy and dignity, and supported independence, activities and relationships. People could raise concerns, have a say in how the home was run, and benefit from effective quality checks. All five areas were rated Good, as was the overall service.
People felt safe
People said they felt safe and staff knew how to respond to safeguarding concerns and individual risks. Risk assessments were reviewed and staff followed the guidance.
“People were supported to manage risks to their safety without unnecessary restrictions being placed on their independence and freedom.” from the report
Kind and respectful care
Inspectors saw staff reassuring and encouraging people. People said staff listened to them and respected their privacy and dignity.
“People were supported by kind and caring staff who were knowledgeable about their needs and preferences.” from the report
Choices and independence
People chose how to spend their days, what to eat and which activities to do. Staff supported people to develop skills and use the community safely.
“People were supported to maintain and develop their independence as much as possible.” from the report
Activities and relationships
People took part in activities they enjoyed, including work, sport, shopping and social events. Support plans included important relationships and how to maintain them.
“People were supported to maintain their interests and take part in social activities.” from the report
Good oversight
People and staff could give their views through meetings and surveys. Managers carried out regular checks on areas including medicines, fire safety and infection control.
“The provider maintained oversight of the service by ensuring that quality monitoring systems were in place and effective.” from the report
Inspectors raised no specific concerns in this report.
- 01How are people's individual risk assessments reviewed when their needs or health change?
- 02How do you check that medicines are given as prescribed and that staff remain competent to administer them?
- 03How many staff are available at different times, and how do you adjust staffing when people need support to go out?
- 04How are people involved in reviewing their support plans and choosing activities?
- 05What issues have been raised at speaking up meetings, and what action was taken in response?
This was an unannounced inspection covering all five key questions and the overall quality of the service; the report does not describe it using a specific inspection type. This explanation was written from the published report of 23 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jubilee House
2 rated inspections over 4 years: the service has held its Good rating throughout.
- December 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 7 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.