CQC report explained · a care home with nursing
What the CQC found at John Wills House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured about infection prevention and control. They found arrangements for visitors, admissions, testing, protective equipment, hygiene and managing outbreaks.
- Effective?
- Good
- This targeted inspection did not report findings about whether care was effective.
- Caring?
- Outstanding
- This targeted inspection did not report findings about how caring staff were.
- Responsive?
- Outstanding
- This targeted inspection did not report findings about how the home responded to people's individual needs.
- Well-led?
- Outstanding
- This targeted inspection did not report a rating or detailed findings about how well the home was led.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe.
This was an announced, targeted inspection during the coronavirus pandemic. Inspectors checked infection prevention and control arrangements, including visiting, admissions, testing, protective equipment and hygiene.
Inspectors were assured that visitors were screened, people were admitted safely and staff used protective equipment correctly. Staff and residents were tested regularly, and new admissions isolated for 14 days.
The home supported social activities while using social distancing measures. This inspection did not give an overall quality rating, and the safe question was recorded as inspected but not rated.
Visitor safety
Visitors had their temperature checked, confirmed they had no symptoms and were directed to handwashing and protective equipment.
“Each visitor had their temperature checked and signed a disclaimer to confirm they were symptom free from Covid-19 and were not feeling unwell prior to their visit.” from the report
Testing and admissions
New admissions needed a negative PCR result and isolated in their rooms for 14 days. Staff and residents were also tested regularly.
“All new admissions had to isolate in their room for a 14-day period.” from the report
Protective equipment
Staff had training in putting on and removing protective equipment, and the home had enough supplies.
“Staff had received training on the correct procedures for donning and doffing PPE along with effective hand hygiene techniques.” from the report
Social distancing
The home continued social activities while using distancing measures, signs and hand hygiene reminders.
“Staff supported people with social activities and social distancing measures were in place throughout the home.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visitor temperature checks, symptom declarations, handwashing and protective equipment still required?
- 02What is the current process for admitting new residents and managing isolation after admission?
- 03How often are staff and residents tested now?
- 04How do you check that staff are using protective equipment and hand hygiene correctly?
- 05How are social activities managed while keeping residents, staff and visitors safe?
This was a targeted inspection of infection prevention and control practices only; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 11 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Overall rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
This was an unannounced planned inspection on 30 and 31 July 2019. Inspectors spoke with people living in the home, relatives, staff and health professionals. They also reviewed care records, medicines records, staff files and quality checks.
The home supported up to 80 older people, including people living with dementia. There were 72 people living there at the inspection. Inspectors found enough staff, safe medicines practice, good risk management, clean surroundings and appropriate support with food, drink and healthcare.
The strongest findings were about kindness, personal choice, activities, relationships and end of life care. The overall rating was Outstanding. Caring, Responsive and Well-led were Outstanding, while Safe and Effective were Good.
Kind and respectful care
Staff knew people very well and paid attention to their routines, preferences, dignity and independence. Inspectors observed consistently kind and compassionate interactions.
“We observed consistently kind and compassionate care from staff who were observant and focussed on people's wellbeing.” from the report
Personalised support
Care plans included detailed information about people's history, routines and preferences. Staff supported people to keep doing things that mattered to them.
“People received care that was very personalised and extremely responsive to their needs.” from the report
Activities and community links
People had a wide choice of activities and were involved in creating clubs and programmes. Staff helped people continue past interests and take part in community life.
“People received an outstanding leisure and wellness service which catered to individual interests and abilities.” from the report
End of life care
Inspectors found compassionate and sensitive support for people approaching the end of life. Relatives were supported and could stay or visit around the clock.
“People received outstanding end of life care, which was compassionate, holistic and sensitive.” from the report
Strong leadership
The management team worked closely with staff, people, relatives and outside professionals. The home had a clear focus on learning and improvement.
“Provider oversight was embedded in the governance of the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and meet my relative's particular nursing, dementia, rehabilitation or end of life needs?
- 02How often will my relative's care plan be reviewed, and how will you make sure it reflects changing needs and preferences?
- 03What activities and community opportunities could my relative take part in, based on their interests and abilities?
- 04How would you involve our family in advance care planning and support us if my relative's health deteriorates?
- 05How can my relative or our family raise a concern, and how will we be told what action has been taken?
This was an unannounced comprehensive inspection covering all five CQC questions, including the premises and the care provided. This explanation was written from the published report of 14 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of John Wills House
3 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- November 2014GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 18 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Bristol, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 34 can care for a couple. 11 years' experience on average.
“She became a good friend to my mother in law, chatting with her, dancing with her, knitting with her and the list goes on”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.