CQC report explained · a residential care home
What the CQC found at Job's Close Residential Home for the Elderly Limited
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2021
Job's Close Residential Home for the Elderly Limited was inspected but not rated; inspectors were assured about infection prevention and control.
This was an announced, targeted inspection on 28 January 2021. Inspectors looked at how the home prevented and controlled coronavirus infections. At the time, 29 older people lived there, including some people with dementia.
Inspectors were assured that visitors were managed safely, social distancing and shielding rules were followed, and new residents were admitted safely. They were also assured about the use of protective equipment, testing, cleaning, ventilation and the home's infection control policy.
The home had adapted activities and communication during the pandemic. People received information about coronavirus, could keep in touch with important people using computers and tablets, and were supported with activities and community links.
The service was inspected but not rated. This means the report does not give a Good, Outstanding, Requires improvement or Inadequate rating. It was a focused check of infection prevention and control, rather than a full inspection of the home.
Infection prevention
Inspectors were assured that the home had measures to reduce the risk of infections spreading, including safe use of protective equipment and testing.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clean environment
The home had increased cleaning and used specialist equipment for areas that were harder to clean.
“Cleaning schedules had been increased and specialist cleaning equipment was used daily to complete deep cleans of the environment.” from the report
Keeping people connected
People were supported to keep in touch with important people and maintain community links during the pandemic.
“One computer and three computer tablets had been purchased to help people keep in touch with others who were important to them.” from the report
Communication and activities
Staff adapted communication and activities to meet people's needs while keeping people occupied and active.
“Social activities had been adapted during the pandemic to keep people occupied and active.” from the report
Inspectors raised no specific concerns in this report.
- 01What ratings did the home receive for Effective, Caring, Responsive and Well-led at its last full inspection?
- 02How are infection prevention and control arrangements working now, including visitor rules and testing?
- 03How does the home support people with dementia and people who have communication difficulties?
- 04What activities and contact with relatives are currently available?
- 05How often are cleaning schedules and the infection prevention policy reviewed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 10 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2018
Job's Close Residential Home for the Elderly Limited was rated Good; inspectors found safe, kind and personalised care, with some website information needing correction.
This was an unannounced, comprehensive inspection on 16 April 2018. Inspectors spoke with people living at the home, relatives, staff, managers and trustees. They also reviewed care records, medicines records and checks on how the home was run.
The home continued to be rated Good, as it was at the previous inspection in October 2015. All five areas were rated Good: safe, effective, caring, responsive and well-led.
Inspectors found enough staff, safe medicines management, a clean home and suitable training. People said staff were kind and respectful. Care was personalised, activities were available, and people and relatives could raise concerns. The rating information was displayed inside the home but not on its website, and some CQC contact details there were incorrect.
Safe medicines
Medicines records for ten people were complete, and checks had found no errors in the four months before the inspection. Staff were trained and their competence was checked regularly.
“The records had been completed in accordance with best practice guidance and showed us people had received their medicines when they needed them.” from the report
Kind and respectful care
People described staff as compassionate, polite and patient. Inspectors saw positive interactions and found that privacy and independence were respected.
“The atmosphere at Job's Close was warm and friendly.” from the report
Personalised support
Staff knew people's routines and preferences, and care plans contained detailed information to guide their support. People helped plan and review their care.
“Care plans contained up to date detailed information about people's preferences which supported staff to provide personalised care.” from the report
Activities and community links
People chose from activities such as exercise, gardening and social events. Some people also went shopping or visited a local riding club.
“People chose to take part in a variety of social activities which they enjoyed.” from the report
Quality monitoring
The management team and trustees carried out regular checks, collected feedback and acted when improvements were needed. Staff said morale and teamwork were good.
“Effective systems were in place to monitor and review the quality of the home.” from the report
Website information
minorThe home's CQC rating was displayed inside the home but not on its website. Some CQC contact details on the website were also incorrect, and the manager said this would be corrected.
“We found the rating was displayed within the home but not on their website.” from the report
- 01Has the website been updated to show the CQC rating and correct CQC contact details?
- 02How are medicines records checked now, including records for creams?
- 03How will my relative's personal routines, preferences and dietary needs be recorded and reviewed?
- 04What activities and community visits are available, and how can residents help plan them?
- 05How can relatives give feedback or raise a complaint, and what response should they expect?
This was an unannounced comprehensive inspection covering the overall quality of the home and all five key questions. This explanation was written from the published report of 16 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Job's Close Residential Home for the Elderly Limited
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Job's Close Residential Home for the Elderly Limited →
- May 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Job's Close Residential Home for the Elderly Limited →
- December 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 10 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.