CQC report explained · a nursing home
What the CQC found at Jesmund Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Jesmund Nursing Home: inspected but not rated; inspectors found strong COVID-19 infection controls.
This was a targeted inspection on 29 January 2021. Inspectors looked at infection prevention and control during the coronavirus pandemic. The visit was announced.
Inspectors were assured that the home was managing visitors, admissions, testing, protective equipment, social distancing and hygiene safely. They also found that its infection control policy was up to date.
The home had introduced health observation records to support virtual healthcare appointments. It also provided activities, regular family updates and different ways for people to stay in touch with relatives.
The home was inspected but not rated. This means the report does not give an overall quality rating or a rated result for the five questions.
Visitor safety
The home had introduced a porch for visitor screening. Visitors completed forms, had their temperature checked and took a lateral flow test before entering.
“The provider had built a porch since the pandemic to perform visitor screening and for the visitors to wear PPE before entering the service.” from the report
Family communication
Families received regular updates. People were supported to meet visitors in the garden or keep in touch by phone and video call.
“family members of people who use the service were always kept in the loop and were sent regular emails and newsletters.” from the report
Healthcare coordination
New health observation records were shared with healthcare professionals before appointments. This helped virtual consultations run smoothly and reduced the need for outside visitors.
“This had reduced the need for external visitors to the home, and had facilitated smooth virtual consultations with healthcare professionals.” from the report
Activities and wellbeing
An activities co-ordinator arranged individual and group activities and prepared newsletters for families.
“To ensure the well-being of people the provider had employed an activities co-ordinator who regularly organised individualised and group activities.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control arrangements are now used for visitors, including screening, testing and protective equipment?
- 02How are people supported to see or contact their families when visits cannot take place?
- 03How are health observations recorded and shared with healthcare professionals before appointments?
- 04How are new admissions assessed and tested before they move into the home?
- 05What activities are currently available for people, both individually and in groups?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall. This explanation was written from the published report of 12 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Jesmund Nursing Home was rated Good; inspectors found safe pressure ulcer care and strong oversight.
This was an unannounced focused inspection on 22 January 2019. It followed concerns about how pressure ulcers were prevented and managed. Inspectors looked only at Safe and Well-led.
Inspectors found that people's risks were assessed and managed. Staff monitored skin, used pressure-relieving equipment and made referrals to healthcare professionals when needed. Medicines, infection control, staffing and recruitment were also found to be managed safely.
The home had audits and systems to check the quality of care. People, relatives and staff were asked for their views. The overall rating was Good, with Good ratings for Safe and Well-led. The other three areas were not inspected during this visit.
Pressure ulcer prevention
The home assessed skin risks, kept care records up to date and used specialist equipment and repositioning to protect people from tissue damage.
“Where people were at risk of tissue damage staff supported them with specialist equipment such as pressure relieving mattresses and cushions and supported people to reposition regularly.” from the report
Staff checks and training
The provider carried out identity, criminal record and reference checks. Staff received induction and ongoing training, including pressure area care and infection control.
“Effective training systems were in place to ensure that staff delivered care safely.” from the report
Quality oversight
The provider used audits covering care records, risks, training, infection control, pressure area care, health and fire safety. Inspectors said identified shortfalls were addressed quickly.
“The registered manager and provider ensured that quality assurance processes continued to be robust.” from the report
Listening to people
People and relatives were invited to discuss developments, and the provider acted on suggestions made at meetings.
“People were invited to share their views at these meetings and the provider acted upon them.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently assess and review my relative's risk of pressure ulcers or other skin damage?
- 02How do you make sure repositioning, pressure-relieving equipment and specialist advice are provided consistently?
- 03How are medicines records and medicine balances checked, and what happens if an error is found?
- 04What changes have been made to the electronic care records and handheld devices since this inspection?
- 05How do you involve residents and relatives in decisions about care and developments at the home?
This was an unannounced focused inspection of Safe and Well-led only; the other three key questions were not inspected during this visit. This explanation was written from the published report of 21 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jesmund Nursing Home
2 rated inspections over a year: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2018GoodSafe: GoodWell-led: Good
- November 2017
Registered with the Care Quality Commission on 17 November 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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