CQC report explained · a residential care home
What the CQC found at Jervaulx Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Jervaulx Road: Infection control was inspected but not rated, and inspectors found good COVID-19 safety arrangements.
This was a targeted inspection on 21 February 2022. Inspectors looked mainly at infection prevention and control, and asked about staffing pressures linked to COVID-19. The visit was announced 48 hours beforehand.
Inspectors found thorough infection risk assessments, suitable control measures and checks that staff followed guidance. They were assured that PPE, testing, hygiene, social distancing, visiting and outbreak arrangements were being managed safely.
The home was inspected but not rated. This was not a full inspection of the home's overall quality, so the report does not give an overall rating.
Infection risk controls
The home had risk assessments, control measures and checks intended to reduce the spread of infection.
“Thorough risk assessments and control measures were in place to reduce the risk of spreading infections.” from the report
Flexible visiting
People could choose where visits took place, including in their bedrooms or in a visiting pod.
“People were able to decide where they wished for visits to take place, such as in their own bedrooms or via the visiting pod situated in the garden.” from the report
Outbreak planning
The home had contingency plans setting out extra actions to take during an outbreak.
“Effective contingency plans were in place which detailed additional action that would be taken in the event of an outbreak, to minimise risks to people.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage COVID-19-related staffing pressures?
- 02How are visitors supported to choose where visits take place?
- 03How often are staff practice observations, PPE checks and infection control audits completed?
- 04What extra steps would the home take if there were an infection outbreak?
- 05How does the home currently manage testing and PPE for people living here and staff?
This was a targeted inspection of infection prevention and control, with questions about COVID-19-related staffing pressures; the home was inspected but not rated overall. This explanation was written from the published report of 18 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good overall, with Outstanding responsive care that helped people build independence.
Inspectors visited on 30 November, 3 December and 4 December 2018. The inspection was unannounced at first and included a later announced visit. They spoke with people, relatives, professionals, managers and support workers. They also checked care records, medicines records, recruitment files and other service records.
The home supported 12 people with learning disabilities, with space for up to 18. Inspectors found people were safe, treated with kindness and supported by trained staff. Medicines, staffing, safeguarding, risk assessments and the premises were managed safely.
The strongest area was responsiveness, rated Outstanding. Inspectors found highly person-centred support, a wide range of activities and effective help for people to gain skills, confidence and independence. The overall Good rating stayed the same as at the previous inspection, while responsiveness improved to Outstanding.
Building independence
People were supported to set goals and develop practical skills, including cooking, travelling and moving into their own homes.
“The service was extremely person centred and responsive to each individual person's needs.” from the report
Activities and inclusion
People had many choices about activities and were included in everyday life, whatever their ability or disability.
“People had access to an excellent range of social activities.” from the report
Kind and respectful care
Staff understood people's individual communication methods, respected privacy and dignity, and helped people stay connected with family and friends.
“We observed how staff patiently talked to people, treating them with kindness, dignity and respect.” from the report
Safe support
Inspectors found suitable safeguarding, risk management, staffing, recruitment and medicines arrangements.
“Medicines were being administered and managed safely by trained and competent support staff.” from the report
Open management
The management team was visible and welcomed feedback. Audits and action plans were used to monitor the quality of care.
“The provider had systems in place to audit the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan and risk assessments as their needs or independence change?
- 02What specific goals and activities would you offer to help my relative build confidence and independent living skills?
- 03How would staff support my relative to communicate choices, worries or decisions if they cannot communicate verbally?
- 04How are relatives involved in reviews, complaints and decisions about care and support?
- 05What changes have been made since the December 2018 inspection, including the refurbishment work mentioned in the report?
This was a planned inspection covering all five key questions and the overall quality of the home; the overall rating remained Good, while Responsive improved to Outstanding. This explanation was written from the published report of 10 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jervaulx Road
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- January 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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31 live-in carers within about an hour of Redcar and Cleveland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 29 can care for a couple. 9 years' experience on average.
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