CQC report explained · a residential care home
What the CQC found at Jendot
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found enough staff, safe medicines management, suitable recruitment checks and regularly reviewed risk assessments. Staff understood safeguarding procedures and acted on incidents and concerns.
- Effective?
- Good
- Staff had training, induction, supervision and support suited to their roles. People were supported with health, nutrition, decision-making and independence.
- Caring?
- Outstanding
- Inspectors found exceptionally kind and compassionate care, strong relationships and respect for dignity. Assistive technology helped people communicate and take part in their care.
- Responsive?
- Outstanding
- Support was tailored to people's needs, wishes and changing goals. People were helped to develop life skills, manage medicines, take part in activities and raise complaints.
- Well-led?
- Good
- The home had strong leadership, supportive management and quality checks which identified improvements. Inspectors recommended further development of management practices to reach Outstanding leadership.
What inspectors found, June 2018
Rated Outstanding; inspectors found exceptionally caring and responsive support, with good safety, effectiveness and leadership.
The inspection was unannounced and took place on 26 February 2018. Inspectors reviewed records and the running of the home, spoke with three people, staff, relatives and health and social care professionals, and observed care.
The home supported four people with learning disabilities. Inspectors found safe medicines management, enough staff, suitable training, up-to-date risk assessments and good support with health, food and independence.
Care was rated Outstanding for being caring and responsive. Inspectors found strong relationships, creative communication methods and highly personalised support. The overall rating improved from Good at the previous comprehensive inspection in December 2015 to Outstanding.
Kind and respectful care
People and relatives described staff as compassionate, caring and highly motivated. Inspectors saw staff protecting dignity and building respectful relationships.
“Staff treated people with understanding, kindness and compassion.” from the report
Building independence
People were supported to learn practical skills, including preparing drinks, using cash machines and managing their own medicines safely.
“People were empowered to maximise their independence and overcome any barriers.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and saw that medicines were administered and recorded safely.
“Medicine administration records (MAR) demonstrated people had received their medicines as prescribed.” from the report
Good improvement systems
The registered manager used audits, feedback and action plans to identify and address shortfalls. Staff and relatives spoke positively about the management.
“Quality monitoring systems were used to further improve the service.” from the report
Further leadership development
minorLeadership was rated Good, not Outstanding. Inspectors recommended that management practices should continue to be developed and embedded.
“We recommend the provider continues to develop and embed their management practices to enable the service to become outstandingly well-led.” from the report
- 01How have you developed and embedded your management practices since the recommendation to improve leadership?
- 02How will my relative be involved in creating and reviewing their care plan?
- 03What communication tools or assistive technology could my relative use to express their needs?
- 04How would you support my relative to build independence with medicines, meals or community activities?
- 05How are changes in risks, health needs or behaviour shared with staff and reflected in care plans?
This was an unannounced inspection that looked at the overall quality of the home and all five CQC questions, including care, records, staffing, management and the premises. This explanation was written from the published report of 26 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jendot
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- June 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.