CQC report explained · a residential care home
What the CQC found at Jasmine Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including PPE, testing, visiting arrangements, cleaning and admissions. They also reviewed how the home was managing COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Not rated; inspectors were assured about infection control, safe visits and staffing arrangements during this targeted inspection.
Inspectors visited the home on 24 February 2022. The visit was announced two days beforehand. It was a targeted inspection during the COVID-19 response, focused on infection prevention and control and staffing pressures.
Inspectors found that staff used personal protective equipment properly. The home was clean and tidy, cleaning checks were recorded, and infection control policies and staff training were up to date.
Visits were managed with checks including lateral flow test results, temperature checks and vaccination status for professionals. Inspectors were also told that staffing pressures were being managed and that the home was using familiar agency staff where needed.
The home was inspected but not rated. This means the visit did not give a new overall quality rating or a rated judgement for the other four areas.
PPE and cleanliness
Staff were observed using PPE correctly. The home was clean and tidy, with cleaning checks recorded.
“We observed all staff were wearing personal protective equipment (PPE) appropriately, a relative we spoke with confirmed staff were wearing PPE when they visited.” from the report
Safe visiting
The home carried out checks on visitors and professionals, including testing, temperature checks and vaccination status.
“Visits were taking place safely. Relevant checks were undertaken for all people who visited, including lateral flow test results, temperature checks and confirmation of vaccine status for professionals.” from the report
Staff training
Staff had training in putting on and removing PPE, and the manager had checked their competence.
“Staff told us they had undertaken training in donning and doffing and we saw evidence of this as well as competency checks completed by the manager.” from the report
Staffing continuity
Staff and a relative told inspectors there were enough staff. The home was also using the same agency staff where agency cover was needed.
“Where agency staff were being used to cover gaps in duty rotas the manager and staff confirmed these were the same staff that would ensure consistency.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing levels now, and has the ongoing recruitment programme reduced the need for agency staff?
- 02Are the same agency staff still used when cover is needed?
- 03How do you check that staff remain competent in putting on and removing PPE?
- 04What checks are currently carried out for visitors and professionals entering the home?
- 05How do you manage infection risks when a new resident is admitted?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 15 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2021
Jasmine Court was rated Good; inspectors found kind, safe and personalised care, with some records needing improvement.
Inspectors visited the home unannounced on 17 and 18 August 2021. They spoke with people living there, relatives, staff and health professionals. They reviewed care records, medicines records, recruitment files, audits and other documents.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and liked the staff. Inspectors found staff were kind, respectful and trained to meet people's needs.
The home managed risks, infection control, activities, complaints and healthcare support well. The provider had also made improvements to the building since taking over, although some work was still continuing.
Inspectors found minor problems with some medicines information, one dietary record and information about people's identity. These did not change the overall Good rating. The previous rating was also Good under the former provider.
People felt safe
People said they felt safe and staff were available when needed. Inspectors found safeguarding systems, risk assessments, safe recruitment and environmental checks in place.
“People felt safe living at the home and told us staff were available when they needed them.” from the report
Trained staff
Staff received induction, training and supervision. Inspectors found they understood people's needs and felt supported by management.
“The provider ensured staff received the induction and training necessary to meet people's needs.” from the report
Kind and respectful care
People and relatives liked the staff. Inspectors observed staff offering reassurance and supporting people in a caring and professional way.
“Staff supported people in a respectful and caring way.” from the report
Personalised support
Care plans described people's needs, risks, abilities and preferences. Staff knew the people they supported and encouraged choice and independence.
“People's care plans were detailed and individualised. They included information to guide staff about people's needs, risks, abilities and preferences.” from the report
Regular quality checks
The provider and manager carried out regular audits and acted when improvements were needed. The home had also been refurbished in several areas since the provider took over.
“The audits completed were effective in ensuring that appropriate standards of quality and safety were being maintained.” from the report
Medicines information
needs fixingMedicines were managed safely overall, but information about some medicines, including medicines given when needed or covertly, was not always current or consistent.
“Some supporting information needed updating to reflect people's current medicines needs and choices.” from the report
One dietary record
needs fixingOne person's care file contained inconsistent information about their dietary needs. Staff confirmed the person was receiving the correct diet and the record was amended during the inspection.
“We noted one person's care file included inconsistent information about their dietary needs.” from the report
Identity information
minorCare records included some personal information but did not record every equality characteristic inspectors considered relevant, including gender, sexual orientation and ethnic origin.
“care documentation included information about people's religion and marital status, but not their gender, sexual orientation or ethnic origin.” from the report
Some refurbishment delayed
minorFurther improvements to the building were ongoing. Some work had been delayed because of the COVID-19 pandemic.
“Some improvements had been delayed due to the COVID-19 pandemic.” from the report
- 01How do you now check that information about when-needed and covert medicines is current and consistent across records?
- 02What checks make sure each person's dietary needs are recorded accurately in their care plan?
- 03Which refurbishment work was still outstanding after the inspection, and has it now been completed?
- 04How do you record information about each person's identity, including gender, sexual orientation and ethnic origin, if they wish to share it?
- 05How are relatives involved in decisions about care, visits and changes in a person's needs?
This was an unannounced planned inspection covering all five key questions, including infection prevention and control under Safe; it also examined anonymous concerns about conduct, neglect, medicines, staffing, falls and management. This explanation was written from the published report of 9 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jasmine Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2021GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020Inspected but not ratedSafe: Inspected but not rated
- December 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2019
Registered with the Care Quality Commission on 25 November 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.