CQC report explained · a residential care home
What the CQC found at Jah-Jireh Charity Homes Blackpool
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that people were protected from abuse and avoidable harm. Staffing, medicines, infection control, recruitment and risk management were judged safe, although there was reliance on agency staff.
- Effective?
- Good
- This question was not rated in this inspection.
- Caring?
- Good
- This question was not rated in this inspection, although inspectors recorded that people were treated with respect and received person-centred care.
- Responsive?
- Good
- This question was not rated in this inspection.
- Well-led?
- Good
- Inspectors found positive leadership, quality monitoring and an open culture. They noted that medicine storage temperature checks had not always been completed consistently, and the manager reviewed the systems.
What inspectors found, August 2023
Jah-Jireh Charity Homes Blackpool was rated Good; inspectors found people safe and well supported, with some concerns about agency staffing and medicine storage checks.
This was an unannounced inspection on 5 July 2023. One inspector and one Expert by Experience spoke with people, a relative and staff, observed care and medicines, inspected the home and reviewed care, recruitment and management records.
The home was rated Good for Safe and Well-led. Inspectors found enough staff to meet people's needs, safe medicine systems, suitable infection control, safe recruitment and systems to protect people from abuse. People were treated with respect and could receive visitors at any time.
There was reliance on agency staff, and some medicine storage temperature checks had not been completed consistently. The manager reviewed the checking system. The overall rating and both inspected question ratings remained Good, the same as at the previous inspection published in March 2018.
Staffing and safety
Inspectors found enough staff with suitable skills and experience to meet people's needs. Recruitment checks were completed before new staff started.
“People were kept safe by enough staff who knew them well and who had the right skills, experience, and knowledge to look after them.” from the report
Safe medicines
Staff supported people to take medicines as prescribed and followed safe systems for administering, recording and storing them.
“Staff followed safe systems and processes to administer, record and store medicines safely.” from the report
Welcoming visitors
People could receive relatives and friends at any time. Relatives told inspectors they felt welcome.
“Relatives told us they felt welcomed into the home by staff and management.” from the report
Positive culture
People and staff described a caring and person-centred culture. People said they were treated as individuals.
“They have a genuine attitude of caring, we are looked on as people not just residents.” from the report
Medicine storage checks
needs fixingMedicine storage temperature checks had not been completed consistently, and the quality system had not alerted the manager. The manager reviewed the system to make the process more robust.
“Systems had not ensured the registered manager was alerted when temperature checks related to medicine storage had not been consistently completed.” from the report
- 01How do you make sure agency staff know each person's routines, preferences and care needs?
- 02What changes have you made to ensure medicine storage temperature checks are completed every time?
- 03How do you check that the new medicine monitoring process is working?
- 04How will you keep families informed if there is an infection outbreak or a change to visiting arrangements?
- 05What evidence can you share about the progress of your service improvement plans?
This inspection focused on Safe and Well-led, including infection prevention and control; Effective, Caring and Responsive were not rated in this report. This explanation was written from the published report of 3 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured about infection controls at Jah-Jireh Charity Homes Blackpool.
This was a targeted, announced inspection on 24 November 2020. It looked only at infection prevention and control during the COVID-19 pandemic.
Inspectors found that the home had infection control policies, trained staff, enough personal protective equipment and frequent cleaning. Senior staff checked that protective equipment was used correctly and monitored cleaning.
The home restricted visitors in line with national guidance and supported people to keep in touch with families by phone, email and social media. Inspectors were assured that infection risks, testing, admissions and possible outbreaks were being managed.
The home was inspected but not rated. This means the visit did not give an overall quality rating or full ratings for all five areas of care.
Protective equipment
There was enough personal protective equipment, and staff used it safely. Senior staff checked this regularly.
“Senior staff regularly checked staff were using PPE correctly.” from the report
Cleaning and outbreak control
The home had frequent cleaning and monitoring arrangements to reduce the spread of infection. Inspectors were assured that outbreaks could be prevented or managed.
“Staff carried out a frequent and thorough cleaning regime to reduce cross infection during the COVID-19 pandemic.” from the report
Family contact
People were supported to stay in touch with their families through phones, email and social media when visits were restricted.
“People kept in touch with families by phone, emails and social media.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection?
- 02How do you currently manage testing for people living here and for staff?
- 03How are visitors admitted safely, including visits for people at the end of life?
- 04How often are individual COVID-19 risk assessments and care plans reviewed?
- 05How will you help my relative keep in touch with family if visiting is restricted?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 12 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jah-Jireh Charity Homes Blackpool
4 rated inspections over 8 years: the service has improved, from Inadequate to Good.
- August 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Jah-Jireh Charity Homes Blackpool →
- December 2020Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Jah-Jireh Charity Homes Blackpool →
- March 2018Goodstayed GoodSafe: GoodWell-led: Good
- December 2015Goodup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.