CQC report explained · a nursing home
What the CQC found at Jackson House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed through visitor screening, social distancing, protective equipment, testing, hygiene and an up-to-date policy.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, May 2021
Jackson House was inspected but not rated; inspectors found good COVID-19 infection control arrangements.
Inspectors visited the home on 15 April 2021. The visit was announced and focused on infection prevention and control during the COVID-19 pandemic.
They found detailed, up-to-date policies and risk assessments. Visitors were screened, staff used suitable protective equipment, and testing and temperature checks were carried out.
The home was inspected but not rated overall. The Safe question was also inspected but not rated, and the other four areas were not assessed in this visit.
Clear infection control planning
The home had detailed policies, procedures and risk assessments for managing COVID-19 risks. These were regularly updated.
“The provider had developed detailed policies, procedures and risk assessments to manage risks relating to the COVID-19 pandemic.” from the report
Contact with loved ones
People could keep in touch with relatives through face-to-face visits, telephone calls and video calls.
“People were supported to keep in touch with their loved ones though face to face visits, telephone and video calls.” from the report
Protective equipment and testing
Staff had suitable protective equipment and regular testing. People living at the home were also monitored for COVID-19 symptoms.
“Staff wore appropriate personal protective equipment (PPE) and had access to adequate supplies.” from the report
Accessible information
The home used clear signs and posters with words and pictures to explain COVID-19 risks.
“Posters displayed were in an easy to read format using a mixture of words and pictures.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are your infection prevention and control policies and risk assessments reviewed now?
- 02How do you screen visitors and support visits while reducing infection risks?
- 03How often are staff and residents tested, and what happens if someone has symptoms?
- 04What arrangements are in place to prevent or manage an infection outbreak?
- 05How will you support my relative to keep in touch with family?
This was a targeted inspection of infection prevention and control under the Safe question; it did not assess the other four quality questions and the service was not rated. This explanation was written from the published report of 7 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care, with staff training improved since the previous inspection.
The inspection was unannounced and took place on 8 January 2020. One inspector spoke with one resident, two relatives, six staff members and other professionals. They reviewed care, medicine and staff records, as well as management information.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people had detailed care plans, suitable risk assessments and support from staff who knew them well. Medicines were managed safely, and people's privacy, dignity, choices and independence were respected.
The Effective rating improved from Requires Improvement to Good because staff training, supervision and appraisals had improved. The overall rating remained Good, the same as at the previous inspection published in July 2017.
Safe medicines management
Trained staff administered medicines safely. Records were complete and audits were used to identify and address any improvements needed.
“Medication administration records (MARs) were in place and had been fully completed. Regular medication audits were undertaken to ensure people received their medicines safely.” from the report
Kind and respectful relationships
People appeared comfortable with staff who knew them well. Relatives described the staff as friendly, kind and caring.
“People had developed positive relationships with staff that knew them well. People appeared comfortable and relaxed with the staff that were supporting them.” from the report
Personalised care
Care plans included people's preferences, choices and guidance about how to support them when their health changed.
“People's care plans were detailed and held sufficient information and guidance for staff to ensure they met people's personal preferences.” from the report
Improved staff support
The report says staff training, supervision and appraisals had improved since the previous inspection, when training was not fully up to date.
“At the last inspection staff training was not all up-to-date and staff appraisal had not been completed. At this inspection enough improvements had been made.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan and risk assessments when their needs change?
- 02Which staff would normally support my relative, and how do you make sure they know their individual needs?
- 03How would you support my relative to communicate choices, take part in activities and maintain family relationships?
- 04How would you manage my relative's medicines, and how would you tell us about any medicines errors or changes?
- 05How would you support my relative with their dietary needs and any weight management plan?
This was a planned, unannounced inspection covering all five key questions; inspectors reviewed one person's care and medication records, and two people lived at the home at the time. This explanation was written from the published report of 4 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jackson House
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- May 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodup from Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- August 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2013
Registered with the Care Quality Commission on 11 June 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.