What the CQC found at Jackman's Lodge

Care plans reflected people's needs, preferences, histories and interests. People and their families were involved in planning and reviewing care.

“People's care was designed and planned to meet their individual needs.” from the report

People and relatives described staff as kind and respectful. Inspectors saw staff offering choices and protecting people's dignity and privacy.

“People were supported and treated with dignity and respect and involved as partners in their care.” from the report

Medicines were stored, administered and recorded safely. Staff were trained and their practice was checked before they were assessed as competent.

“Medicines were managed safely.” from the report

The management team monitored key areas, listened to feedback and reviewed incidents and complaints to support improvements.

“There were effective systems of quality monitoring, which ensured that people received well-planned and managed care.” from the report

Permanent staff vacancies meant agency staff worked most shifts. The report says the effect was reduced because the agency supplied staff who worked at the home regularly.

“Vacancies on the permanent staff team at the time of our inspection meant that agency staff were deployed on most shifts.” from the report

The activities coordinator post was vacant during the inspection. People still had access to activities, events and outings, and the provider was recruiting.

“The provider was recruiting to the vacant activities co-ordinator post at the time of our inspection.” from the report