CQC report explained · a residential care home
What the CQC found at Jack Simpson House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2018
Jack Simpson House rated Good; inspectors found kind, safe care, but some care records were difficult to follow and not always consistent.
This was an unannounced comprehensive inspection on 27 February 2018. Inspectors spoke with people living in the home, relatives, staff and health professionals. They looked at care plans, medicines, staffing, training, complaints and how the home was managed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, clean surroundings and prompt help with health needs. People described the care as kind and respectful, and said they felt safe.
There were some weaknesses in record keeping. Care files were large and information was not always consistent across documents. Some daily records focused mainly on physical care, and one end-of-life care plan did not clearly state how often repositioning was needed. The manager agreed to improve these areas, and confirmed some actions had already been taken.
Kind and respectful care
Inspectors saw staff offering patient, compassionate support and respecting privacy, dignity and independence.
“Staff treated people with compassion, kindness, dignity and respect.” from the report
Safe medicines
Medicines were stored securely and records of medicines received, given and returned were accurate.
“We found records of medicines received into the home, administered, and medicines returned to the pharmacy were accurately recorded.” from the report
Food and drink choices
People were offered choices and support that reflected their dietary needs and preferences. Staff responded attentively at mealtimes.
“People were offered a range of meals and drinks throughout the day to suit their individual dietary needs and preferences.” from the report
People's views were used
Residents' meetings and questionnaires were used to gather views, and the home acted on suggestions about menus, staffing and the environment.
“Where comments and suggestions for improvements had been made, these had been acted upon.” from the report
Care records were inconsistent
needs fixingCare files were very large and not easy to search. Important information was not always copied consistently between the different documents used by staff.
“This meant information was not always consistent. For example, we noted information about a person's walking frame or walking stick was not consistent throughout the records.” from the report
End-of-life instructions were unclear
seriousOne person's care plan did not clearly reflect their current care. The records did not make clear whether repositioning was needed every hour or every two hours.
“The instructions for staff to provide support to this person were not always clear, for example, turning and repositioning to prevent the risk of pressure sores.” from the report
Incident records could be more reliable
needs fixingStaff reported accidents and incidents to a senior member of staff who then completed the record. Inspectors said this created a risk that records might not be prompt or accurate.
“This meant there was a risk that incidents were not always reported promptly or accurately by the member of staff who had witnessed the event.” from the report
Some records were left unattended
minorSome care records were left in the main lounge during the inspection. The manager was asked to review how staff could use the office to complete records securely.
“However, we noted that some records were left in the main lounge unattended for a period during our inspection.” from the report
- 01How do you now make sure important information is consistent across the care plan, synopsis and bedroom information?
- 02How do you record and check repositioning times for people receiving end-of-life care?
- 03Who records accidents and incidents, and how do you check that reports are completed promptly and accurately?
- 04What were the recent call bell response times, including at night, after staffing levels were increased?
- 05How often do staff receive supervision and what practical training is now provided alongside online courses?
This was an unannounced comprehensive inspection covering all five CQC questions and the care provided, accommodation and management of the home. This explanation was written from the published report of 4 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jack Simpson House
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017
Registered with the Care Quality Commission on 30 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.