What the CQC found at Jack Gardner House

Inspectors saw staff provide compassionate support and respond quickly when someone became anxious. People said staff respected their privacy and cared about them.

“We observed kind, compassionate and attentive care throughout our inspection.” from the report

Care plans recorded individual needs, preferences, communication needs and mental health relapse indicators. People were involved in planning and reviewing their care.

“Each of the people living at Jack Gardner House had a written care plan which was personalised to make sure it met their individual needs.” from the report

Staff were trained to administer medicines, records were complete and medicines were stored securely. Most people were encouraged and able to manage their own medicines.

“We checked a random sample Medicine Administration Records (MAR) and found no gaps which meant medicines had been administered as prescribed.” from the report

People had access to activities such as music therapy, cookery, board games and meals out. Some people also took part in volunteering and college courses.

“There were scheduled activities organised, such as music therapy, cookery, playing board games and meals out.” from the report

The provider carried out audits and regular unannounced visits. People, relatives and staff said the management was supportive and listened to their views.

“The provider had a quality assurance system in place.” from the report

Inspectors found several potential ligature points around the home, particularly on the nurse call system. Some were over beds and in bathrooms used by vulnerable people, including people with a history of suicide.

“We found a number of ligature points around the home particularly on the nurse call system.” from the report