CQC report explained · a nursing home
What the CQC found at Invicta Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found safe medicines management, enough staff, safe recruitment and effective infection prevention and control.
- Effective?
- Good
- People’s needs were assessed before they moved in and staff had the training and skills needed. People were supported with nutrition, hydration, healthcare and decisions about their care.
- Caring?
- Good
- People were treated with dignity, kindness and respect. Their choices about personal care, privacy, identity, lifestyle and daily routines were taken into account.
- Responsive?
- Outstanding
- Care was tailored to people’s needs and preferences. Inspectors found an unusually broad range of activities, strong communication support, family involvement and compassionate end of life care.
- Well-led?
- Good
- The home had regular quality checks, clear management arrangements and an open culture. Leaders worked with relatives, staff and other agencies to improve care.
What inspectors found, October 2021
Invicta Court was rated Good overall, with exceptionally responsive care and no serious safety concerns found.
This was the home’s first inspection since it registered in March 2020. The inspection was unannounced and took place on 15 and 16 July 2021. Inspectors spoke with people living there, relatives, staff and healthcare professionals. They also reviewed care plans, medicines records, health and safety records and key policies.
Inspectors rated the home Good for Safe, Effective, Caring and Well-led. They found enough staff, safe recruitment, correct medicines management and suitable infection control arrangements. People’s needs were assessed before they moved in, staff were trained, and people received support with food, drink, healthcare and everyday choices.
Responsive care was rated Outstanding. Inspectors found a wide range of personalised activities, strong support for communication, regular contact with families and thoughtful end of life care. The home had quality checks and an open culture. The report noted only a minor issue about some dead decorative trees in the gardens, which the manager said were due to be replaced.
Safe medicines
Inspectors found that medicines were stored, given and recorded correctly, with regular checks by senior staff.
“Medicines were managed safely in accordance with national guidelines.” from the report
Personalised activities
People were offered varied activities based on their interests, including gardening, cookery, technology support, celebrations and family events.
“Lifestyle coordinators supported people to enjoy meaningful social activities and consulted with them to receive feedback and suggestions.” from the report
Communication support
The home used technology, easy-read information, translated materials and staff language skills to help people communicate.
“Extra steps had been taken to support a person who used English as a second language.” from the report
End of life care
People’s wishes were considered and relatives could stay with them. The home worked with the local hospice and offered thoughtful support after death.
“People were supported at the end of their life to have a dignified death.” from the report
Dead decorative trees
minorThe gardens were accessible and well kept overall, but three people said some dead decorative trees should have been replaced sooner. The manager said replacement was planned for the autumn.
“three people told us they should have been replaced sooner because they looked unattractive.” from the report
- 01Is the dementia floor now open, and how are staff trained and organised to support people living with dementia?
- 02How do you use dependency information to decide how many nurses and care staff are needed on each shift?
- 03How will you keep us informed about significant changes in our relative’s care?
- 04How will you support our relative to take part in activities that match their interests and communication needs?
- 05How are people’s end of life wishes recorded, reviewed and shared with the staff team?
This was an unannounced first inspection covering all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 6 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Invicta Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2020
Registered with the Care Quality Commission on 24 March 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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