CQC report explained · a residential care home
What the CQC found at Inverthorne
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2018
Inverthorne is rated Good; inspectors found safe, kind and personalised care, with one improvement needed in reviewing incidents.
This was an unannounced inspection on 12, 16 and 22 March 2018. Inspectors spoke with relatives, the manager and staff. They reviewed care records, medicines, recruitment, training and management records, observed staff supporting people and looked around the home.
The home supported three adults, with space for up to four people with a learning disability or autistic spectrum disorder. Inspectors found suitable staffing, safe medicines systems, trained staff and care plans that described people's needs, preferences and goals.
People were treated respectfully and supported to make choices, develop independence and take part in activities. The home worked with health and social care professionals and kept relatives involved. Inspectors found that the service remained Good in all five areas and overall.
Safe medicines
Medicines were stored and administered safely. The records inspectors checked were complete and accurate.
“Medicines records we viewed were accurate and up to date including records for the receipt, return and administration of medicines.” from the report
Personalised care
Care plans included people's routines, preferences, communication needs and personal goals. They were reviewed regularly.
“Care plans were comprehensive and detailed how people liked to be supported.” from the report
Kind and respectful staff
Staff understood people's personalities and needs. Inspectors saw staff welcome and support people warmly.
“Staff were sensitive and respected people's needs and afforded people privacy when they wished to be alone.” from the report
Activities and independence
People were supported to pursue interests, stay active, build social skills and work towards greater independence.
“People engaged in a range of activities designed specifically for the individual.” from the report
Incident reviews needed strengthening
needs fixingThe provider discussed safeguarding concerns and incidents across its services, but the home did not have its own system to review and analyse them for local trends and learning. A new template was produced after the inspection.
“As the service did not have a large number of records it did not have a system for reviewing and analysing the information within the service.” from the report
- 01How is the new template for reviewing safeguarding concerns, accidents and incidents being used now?
- 02How do you identify and act on any local patterns or lessons from incidents?
- 03How are staffing levels decided for each person's needs, and how is this checked when needs change?
- 04How are people's individual goals, activities and care plans reviewed with them and their relatives?
- 05How do you make sure medicines records remain complete and accurate?
This was an unannounced comprehensive inspection covering all five CQC questions; the report says the service remained Good in each area and overall. This explanation was written from the published report of 18 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Inverthorne
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Sunderland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.