CQC report explained · a residential care home
What the CQC found at Inspire
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Safeguarding, risk assessments, health and safety checks, medicines systems and infection control arrangements were in place. Staffing levels were flexible and judged sufficient for people's needs.
- Effective?
- Good
- People's needs were assessed and updated, staff had relevant training, and referrals to professionals were made when needed. Inspectors found one gap in daily food and fluid recording, which was addressed immediately.
- Caring?
- Good
- Relatives said people were treated respectfully and without discrimination. Staff were observed interacting in a friendly way and supported people to communicate and make choices as far as they could.
- Responsive?
- Good
- Care was planned around people's choices, communication needs and preferences. Activities were offered according to people's abilities and interests, and complaints were handled in a timely way.
- Well-led?
- Good
- The home had a positive, person-centred culture. Regular audits, staff meetings, supervision and feedback from relatives were used to monitor and improve care.
What inspectors found, September 2021
Inspire was rated Good; inspectors found safe, kind and person-centred respite care, with one food and fluid recording gap fixed during the visit.
This was an unannounced inspection on 19 August 2021. Inspectors reviewed care, medicines, staffing, training, records, quality checks and infection control. They observed staff supporting people, spoke with staff, relatives and professionals, and reviewed two people's care records.
The home provides short-stay respite care for up to six adults with a learning disability. Inspectors found suitable safeguarding, risk management, medicines and infection control arrangements. Staffing levels were sufficient, staff training was up to date, and the building met people's accessibility needs.
Relatives said people were treated with respect and staff were kind. Staff understood people's communication needs, choices and routines. Care plans were person-centred, complaints were handled appropriately, and quality checks were used to identify and address issues.
The overall rating and all five question ratings were Good. This was the first inspection under the current provider. The previous provider's service had also been rated Good.
Up-to-date risk management
People's risks were assessed, monitored and updated. The records clearly described the measures needed to manage those risks.
“People's risks and safety issues were assessed and continually monitored and updated to ensure the level of risk remained current.” from the report
Trained staff
Staff received induction, ongoing training and refresher courses. Records showed they were up to date with the training required by the provider.
“Training records evidenced staff were up to date with all required training.” from the report
Kind and respectful care
Relatives were positive about how people were treated. Inspectors observed friendly interactions and found that people's dignity, privacy and individuality were respected.
“We observed friendly interactions between people using the service and staff throughout the day.” from the report
Understanding communication needs
Staff understood different ways people communicated, including body language, facial expressions and behaviour. Communication guidance was included in care plans.
“People's communication needs varied considerably and support plans included guidance and information on how to meet individual communication needs.” from the report
Food and fluid records
needs fixingOne person had an allergy, a special diet and needed thickened drinks because of a choking risk. Although these needs were in the care plan, daily food and fluid charts were not initially in place. Charts were implemented immediately when inspectors raised this.
“Although all these needs were clearly documented within the care and support plan, there were no food and fluid charts in place to ensure dietary and fluid requirements were accurately recorded on a daily basis.” from the report
- 01How are food and fluid charts now completed and checked for people with allergies, special diets or thickened drinks?
- 02How will staff learn and follow each person's individual communication methods during a respite stay?
- 03How are staffing levels decided for the number of people staying and their individual needs?
- 04What activities and choices would be available for my relative based on their abilities and interests?
- 05How are best-interest decisions made if my relative cannot consent to a treatment or medicine?
This was an unannounced planned inspection and the first under the current provider, covering all five key questions and infection control; two people were using the home and were unable to speak with inspectors. This explanation was written from the published report of 8 September 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Inspire
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018
Registered with the Care Quality Commission on 15 October 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.