CQC report explained · a residential care home
What the CQC found at Insight SBS ltd 201 London Road
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, staffing levels were sufficient, recruitment checks were completed, medicines were managed safely and the home was clean. Incidents were recorded, reviewed and used to reduce risk.
- Effective?
- Good
- Care was based on detailed assessments of people's health, communication, behaviour and goals. Staff were trained and supported, and people were helped to access healthcare, eat healthily and develop daily living skills.
- Caring?
- Outstanding
- Staff knew people well, treated them with respect and found personalised ways for them to express their feelings. People were supported to become more independent and maintain relationships with family, friends and others.
- Responsive?
- Outstanding
- People's support plans were person-centred and regularly updated. People chose their activities, worked towards personal goals and were supported to raise concerns and plan for the end of their lives.
- Well-led?
- Outstanding
- The provider had a clear focus on improving people's lives and promoting independence. Audits, feedback and incident reviews were used to challenge practice, learn lessons and make improvements.
What inspectors found, July 2018
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
This was an unannounced comprehensive inspection on 2 May 2018. Inspectors spoke with people, staff, relatives and health and social care professionals. They observed care and medicines support and checked care plans, risk assessments, staff records, complaints, medicines records, rotas, incidents and audits.
The home supported up to three people with learning disabilities, and three people lived there at the time. Inspectors found enough trained staff, safe medicines practice, good infection control and clear plans for managing risks. People were supported to improve their health, develop daily living skills and become more independent.
Inspectors rated the home Outstanding overall. Caring, Responsive and Well-led were Outstanding, while Safe and Effective were Good. The previous rating was Good at the inspection on 24 November 2015, so the overall rating had improved.
Personalised support
Inspectors found that support was built around each person's needs, choices and ambitions. Plans were detailed and changed when people's needs or goals changed.
“People were at the centre of planning their support.” from the report
Promoting independence
People were helped to learn skills such as shopping, cooking, using public transport, managing money and taking medicines where appropriate.
“There was a clear culture within the service of supporting and promoting independence.” from the report
Understanding behaviour
The home used a positive behaviour support team to understand why difficult behaviour happened, reduce incidents and support people and staff after incidents.
“Staff responded exceptionally well to people who are at risk of displaying behaviours that may harm themselves or others.” from the report
Kind and respectful care
People appeared relaxed with staff, and inspectors saw staff respond calmly when someone became anxious. Privacy, dignity and personal space were respected.
“We observed staff treating people with respect and as individuals with different needs and preferences.” from the report
Strong leadership
The provider used detailed audits, feedback and reviews of incidents to improve support. Staff were encouraged to question practice and share learning.
“There was a thorough auditing system which enabled staff to provide effective support.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess my relative's behaviour, triggers and support needs before they moved in?
- 02How would you measure and review progress towards greater independence?
- 03How would my relative be involved in choosing activities, setting goals and updating their support plan?
- 04How are medicines reviewed, and how would you support someone to manage their own medicines safely?
- 05Which staff would support my relative, and how would working arrangements with the service across the road affect their care?
This was a comprehensive unannounced inspection covering all five key questions and the overall rating. This explanation was written from the published report of 11 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Insight SBS ltd 201 London Road
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- July 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Insight SBS ltd 201 London Road →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- May 2013
Registered with the Care Quality Commission on 22 May 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.