CQC report explained · a residential care home
What the CQC found at Inglewood Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including visitors, protective equipment, testing, admissions, hygiene and outbreak management.
- Effective?
- Good
- This question was not covered by the targeted inspection.
- Caring?
- Good
- This question was not covered by the targeted inspection.
- Responsive?
- Good
- This question was not covered by the targeted inspection.
- Well-led?
- Good
- This question was not covered by the targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured about infection prevention and control during a targeted COVID-19 inspection.
CQC visited the home on 25 January 2021. This was an announced, targeted inspection during the coronavirus pandemic. It looked at infection prevention and control, rather than the full range of care.
Inspectors were assured that the home was preventing infections, using protective equipment safely, supporting testing, and managing admissions, visitors, hygiene and possible outbreaks. They also found clear signs about hand sanitising and social distancing.
The home supported residents to keep in touch with families using video technology. This inspection did not give an overall quality rating. The safe question was marked inspected but not rated.
Infection control
The home used a portable room sanitiser to deep-clean rooms and maintain a clean environment.
“Staff managed infection control well. The service had a portable room sanitiser which was used to deep clean rooms to maintain a clean environment.” from the report
Visitor screening
Health professionals were checked for temperature and COVID-19 symptoms before entering.
“Health professionals visiting the home had their temperature taken and were screened for symptoms of Covid-19 prior to entering the home.” from the report
Family contact
Residents were supported to stay in contact with their families by video.
“People living at the home were supported to maintain contact with their families via video technology.” from the report
Safe admissions
The home had identified bedrooms with external doors to provide a separate entry point for people coming from hospital.
“The service had identified bedrooms with external doors which would allow a separate entry point for people discharged from hospital.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the infection prevention and control arrangements described in this report still being used?
- 02How are people admitted from hospital now, and are separate-entry bedrooms still available?
- 03How do you carry out testing and symptom checks for residents, staff and visitors?
- 04How can my relative keep in contact with family if face-to-face visits are restricted?
This was a targeted inspection of infection prevention and control under the Safe question; the other areas and an overall quality rating were not covered. This explanation was written from the published report of 11 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Inglewood Residential Care Home was rated Good in all areas; inspectors found safe, kind and personalised care, with only a limited meal choice noted.
The inspection was unannounced and took place on 22 July 2019. One inspector spoke with people living in the home, relatives, staff and healthcare professionals. They also reviewed care plans, medicine records, staff files and management records.
Inspectors found enough trained staff, safe medicine systems and a clean, well-maintained home. People were supported with food, drink, healthcare, activities and relationships. Staff were described as kind, respectful and familiar with people's needs.
Care plans were personalised and kept up to date. The home was introducing new technology and developing an accessible sensory garden. Managers carried out regular checks, listened to feedback and acted on identified improvements.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous Good rating published on 25 March 2017.
Enough, familiar staff
Inspectors found there were enough staff and that many had worked at the home for a long time. This supported consistent care and good relationships.
“There were enough staff to meet the needs of the people living in the home.” from the report
Safe medicines
Medicine administration was carried out by trained staff. Records showed people received their medicines at the prescribed times, and audits were completed.
“Medications were stored safely, and we saw from records that people received their medication at the prescribed times.” from the report
Kind and respectful care
People and relatives said staff knew them well and treated them with kindness. Inspectors also saw staff respecting privacy, dignity and independence.
“People were treated with care, kindness and compassion by a consistent staff team.” from the report
Personalised care plans
Care plans described people's needs, history, preferences and wellbeing. They had recently been moved to an electronic system and were reviewed regularly.
“care plans were clear, personalised and reflected the needs of the individual as well as their history and preferences.” from the report
Active management
Managers used audits, monthly reports, meetings and surveys to oversee the home. Inspectors found that improvements were acted on in a timely way.
“Regular audits were completed, and regular reports were completed by the management team each month.” from the report
One standard meal option
minorThere was one option at mealtimes, although people could ask for alternatives. Families should check how the home would handle their relative's dietary needs and preferences.
“There was one option at meal times, however people could request alternatives if necessary.” from the report
- 01How would you provide suitable alternatives if my relative dislikes the standard meal or has particular dietary needs?
- 02How will you continue supporting people while the sensory garden improvements are being completed?
- 03How would you support my relative's specific communication needs, including if they find it difficult to speak?
- 04How are care plans updated when a person's health, preferences or emotional wellbeing changes?
- 05What activities and technology would be available to help my relative maintain relationships with people who do not live locally?
This was an unannounced planned inspection that looked at the premises and care across all five CQC questions; all five ratings remained Good. This explanation was written from the published report of 14 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Inglewood Residential Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Inglewood Residential Care Home →
- August 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Inglewood Residential Care Home →
- March 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 21 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
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“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
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