CQC report explained · a residential care home
What the CQC found at Ingleside Residential Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection control and support for people to stay connected during the pandemic.
The CQC visited on 18 February 2021. This was an announced, targeted inspection focused on infection prevention and control during the coronavirus pandemic.
Inspectors found measures to screen visitors, support distancing and shielding, use protective equipment, carry out testing and keep the home clean. They were assured that the home had an up-to-date infection control policy and plans for managing an outbreak or other emergency.
People were supported to keep in touch with loved ones and staff considered the emotional effect of isolation. The home was inspected but not rated, so this report does not give an overall quality rating.
Visitor infection controls
Visitors were screened for symptoms and had their temperature taken. The home provided a conservatory for window visits and was building a visitor pod.
“Measures were in place to prevent the spread of infection by all visitors to the service.” from the report
Contact with loved ones
The home helped people keep in touch in ways that mattered to them and considered the emotional impact of isolation.
“People were supported to stay in touch with their loved ones in ways that were meaningful to them.” from the report
PPE and staff training
Staff had extra training and PPE supplies were available, including masks, gloves, aprons and hand sanitiser.
“Staff were committed to keeping people safe. They had undertaken additional training and understood the importance of wearing appropriate personal protective equipment (PPE).” from the report
Testing and emergency planning
Regular COVID testing was carried out for people and staff. Plans were in place for a COVID-19 outbreak or another emergency.
“Regular COVID testing was carried out at the service for both staff and people living there, and contingency plans were in place in the event of any outbreak of Covid-19 or other emergency.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visitors still screened for symptoms and supported to visit safely?
- 02Was the visitor pod completed, and what visiting arrangements are now available?
- 03How are PPE supplies, cleaning and infection control audits checked now?
- 04How often are people and staff tested, and what happens if there is a suspected outbreak?
- 05How will you support my relative to keep in touch with family if visiting is restricted?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 7 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2018
Ingleside Residential Care Home was rated Good; inspectors found safe, kind and person-centred care, with some improvements still planned.
This was an unannounced comprehensive inspection on 17 April 2018. An inspector and an expert by experience spoke with people, a relative, staff, the management team and a healthcare professional. They also observed care, checked medicines and meals, and reviewed care plans, staff files, risk records, complaints and other records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were protected from risks, received their medicines, and had enough trained staff supporting them. Inspectors found staff to be kind and respectful, and care plans included detailed information about people's needs and preferences.
The home had improved its Safe rating from Requires Improvement at the previous inspection in February 2016. Fire safety recommendations had been acted on. Inspectors noted that care plans were very long and that regular meetings for people, relatives and staff were not being held, but the manager said improvements were planned.
Safe staffing
Inspectors found staffing numbers sufficient and recruitment checks were completed. Staff had the training and information needed to support people safely.
“Staff numbers were sufficient to ensure people were safe from risks and their needs were met.” from the report
Detailed care planning
Care plans recorded people's needs, histories, preferences and ways of communicating. They were reviewed and updated when people's needs changed.
“People's care plans contained detailed person centred information about their needs, histories, preferences and communication styles.” from the report
Kind and respectful care
People described staff as kind, caring and respectful. Inspectors observed a warm atmosphere and positive interactions between staff and people.
“Throughout our inspection we observed some very positive interactions between staff and people.” from the report
Activities and support
People took part in activities such as crafts, reminiscence, baking and skittles. The home also arranged entertainers and an activities person each afternoon.
“People had access to activities which met their social care needs.” from the report
Long care plans
needs fixingCare plans contained useful detail but were very long. Inspectors said it took a long time to find information, and the manager planned to make important information easier to access.
“We did identify that people's care plans were very long and that it took a long time to find information when we were looking for it.” from the report
Limited formal feedback
needs fixingThe home did not hold regular meetings for residents, relatives or staff. The manager was looking at more inclusive ways to collect their views.
“The home did not hold regular resident, relative or staff meetings.” from the report
Repetitive meals
minorPeople said the meals were repetitive, although they also said they enjoyed them and were offered choices.
“People commented the meals were repetitive but all told us it was enjoyable.” from the report
- 01What changes have you made to make important information in care plans quicker for staff to find?
- 02How do you now collect regular feedback from residents, relatives and staff?
- 03What variety of meals is offered, and how are individual food preferences reviewed?
- 04How will you support my relative if they need nursing care from the community nursing service?
- 05How are activities matched to each person's history, interests and abilities?
This was an unannounced comprehensive inspection covering the home, the care provided and all five CQC questions; inspectors did not conduct a SOFI observation for people unable to talk with them. This explanation was written from the published report of 16 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ingleside Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Ingleside Residential Care Home →
- May 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Ingleside Residential Care Home →
- March 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 13 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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