CQC report explained · a residential care home
What the CQC found at Indigo
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and reviewed monthly. Staff were trained in safeguarding and medicines, and incidents were reviewed for lessons. Minor fire safety recommendations were still being addressed.
- Effective?
- Good
- Staff had training and support suited to people's needs. People were supported with health appointments, healthy food, consent and legally authorised restrictions on their liberty.
- Caring?
- Good
- Staff had positive relationships with people and respected their privacy, choices and dignity. They understood what made people happy or anxious and supported contact with family and friends.
- Responsive?
- Good
- Care plans were detailed and personalised. People were supported with hobbies, social activities, domestic tasks and increasing independence, and complaints had been answered.
- Well-led?
- Good
- The home had a clear focus on independence and regular quality checks. There was no registered manager at the inspection, but the manager had applied to become registered and was supported by senior managers.
What inspectors found, December 2018
Indigo was rated Good; inspectors found safe, kind and personalised care, with no serious concerns.
This was an announced, comprehensive inspection on 13 November 2018. One inspector reviewed earlier information, spoke with staff and managers, checked care plans, records, training, complaints and audits, and observed support. Both people living at the home were present, but they did not want to discuss their views because this could have made them anxious.
The inspectors found that people were protected from avoidable harm and received support from experienced staff. Staff understood people's needs, supported medicines safely, promoted health and independence, and followed the Mental Capacity Act. People were treated with dignity, had personalised care plans, and were supported with hobbies, relationships and community activities.
The home had effective quality checks and all five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. There was no registered manager at the time, although an experienced manager had applied for registration. The previous inspection in January 2016 was also rated Good.
Experienced staff
People were supported by a stable, experienced team who understood their needs and knew how to reduce anxiety and risk.
“People were supported by a core team of highly experienced staff who had the right skills and who people chose to support them.” from the report
Promoting independence
People were encouraged to make choices and take on more responsibility, including shopping, cooking, cleaning and laundry.
“People were supported to develop more independence by taking more responsibility for their shopping.” from the report
Kind and respectful care
Staff built caring relationships, respected privacy and understood people's preferences, feelings and important relationships.
“Staff developed 'emotional profiles' for people so that they knew what made people feel happy and unhappy.” from the report
Personalised support
Care plans recorded people's preferences and communication needs in detail. Staff supported hobbies, visits and social occasions chosen by the people living there.
“People received personalised care that was responsive to their needs.” from the report
Quality monitoring
The provider used regular audits and checks covering care records, dignity, safety and the environment.
“The provider had effective arrangements for monitoring the quality of the service.” from the report
No registered manager
needs fixingThe home did not have a registered manager during the inspection. An experienced manager had applied for registration and was supported by an operations manager.
“The service did not have a registered manager, but a person who manged the service had applied to be one.” from the report
Fire safety actions
minorThe provider was preparing an action plan after a fire service inspection made several minor recommendations.
“At the time of our inspection the provider was developing an action plan in response to a recent inspection by Mansfield Fire and Rescue Service which made a number of minor recommendations.” from the report
Family communication
minorA relative was not informed on one occasion when personal care arrangements had to change because a shower became unsafe. The provider explained what had happened after a complaint.
“This had not happened on one occasion when a person's personal care routines were improvised after a shower had become unsafe to use, but the provider had explained what happened after a relative made a complaint.” from the report
- 01Has the manager since become registered with the CQC?
- 02What actions were completed in response to the minor fire safety recommendations?
- 03What is the current condition of the bedroom where signs of mould were found, and was the window replaced if needed?
- 04How will the home tell relatives promptly if a person's usual personal care arrangements need to change?
- 05How are medicines, risk assessments and care plans checked and reviewed now?
This was an announced comprehensive inspection covering all five rating areas; both people were present, but inspectors had only very brief direct conversations with them because they became anxious. This explanation was written from the published report of 5 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Indigo
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Registered with the Care Quality Commission on 8 May 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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