CQC report explained · a residential care home
What the CQC found at Ince Green Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, appropriate risk assessments and safe medicines management. Infection prevention arrangements were also judged effective.
- Effective?
- Good
- People's needs were assessed, staff were trained and people had support with food, drink and daily routines. The home worked with healthcare professionals and followed the Mental Capacity Act procedures.
- Caring?
- Good
- People and relatives gave positive feedback. Staff treated people with dignity and respect, promoted independence and involved people in decisions about their care.
- Responsive?
- Good
- Care plans included people's preferences, communication needs and support requirements. People were supported with activities, local community visits and ways to reduce social isolation.
- Well-led?
- Good
- The home had a registered manager, quality monitoring systems and ways to involve people, relatives and staff. Inspectors found a positive culture and good working relationships with other organisations.
What inspectors found, March 2023
Rated Good; inspectors found safe, kind and personalised respite care across all five areas.
This was the first inspection since the home registered in 2019. Inspectors visited on 30 January and 10 February 2023. They observed care, reviewed four care plans and medication records, checked staff recruitment and training records, and spoke with people, relatives and staff.
The home provides short respite stays for up to four people, most of whom have a learning disability. Inspectors found enough trained staff, safe medicine systems, suitable risk assessments and a clean, well-maintained environment. People were treated with dignity and supported to make choices, stay independent and take part in activities.
All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report found systems for complaints, safeguarding, quality checks and working with health and social care professionals.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were stored securely, records were accurate and staff had their medication skills checked.
“There were enough staff employed to care for people safely.” from the report
Kind and respectful care
People and relatives spoke positively about the staff. Staff promoted dignity, respect, independence and involvement in decisions.
“People spoke highly of the staff team saying they felt treated with dignity, respect and had their independence promoted where possible.” from the report
Personalised support
Care plans recorded people's preferences, routines and communication needs. Staff used methods such as pictures and Makaton to support communication.
“People were supported to participate in activities when they spent time at the service.” from the report
Quality oversight
The home used audits, action plans, feedback and staff meetings to monitor care and identify improvements.
“There were systems in place to monitor the quality of service provided to ensure good oversight.” from the report
Health appointments
minorThe home did not routinely support people to attend health appointments because families often did this. Families should check what support would be available if they could not attend.
“At the time of the inspection, the service did not routinely support people to attend heath appointments, as this was often done by people's families.” from the report
- 01If the family cannot attend a health appointment, what support will the home provide?
- 02How will the home record and follow the person's communication needs, including the use of pictures or Makaton?
- 03How will the home involve the person and family in updating the care plan for each respite stay?
- 04How are medicines, including medicines given only when needed, checked and handed over between staff and the family?
- 05How will the home support the person to take part in activities and visit the local community during each stay?
This was an announced inspection of the care and premises, covering all five key questions; it was the service's first inspection. This explanation was written from the published report of 10 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ince Green Lane
2 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2019
Registered with the Care Quality Commission on 30 October 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Wigan
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.